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isPartOf:"European journal of marketing : EJM"
~isPartOf:"International journal of contemporary hospitality management"
~subject:"Arbeitsgruppe"
~subject:"Arbeitspsychologie"
~subject:"Dienstleistungsqualität"
~type:"article"
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Search: subject_exact:"Salespersons"
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Arbeitsgruppe
Arbeitspsychologie
Dienstleistungsqualität
Salespeople
22
Verkaufspersonal
22
Beziehungsmarketing
8
Relationship marketing
8
Selling
6
Verkauf
6
Arbeitszufriedenheit
5
Consumer behaviour
5
Job satisfaction
5
Konsumentenverhalten
5
Arbeitsleistung
4
Customer service
4
Job performance
4
Kundenservice
4
Personality psychology
4
Persönlichkeitspsychologie
4
Arbeitsverhalten
3
Customer orientation
3
Customer satisfaction
3
Erfolgsfaktor
3
Führungsstil
3
Kundenzufriedenheit
3
Leadership style
3
Service quality
3
Success factor
3
Work behaviour
3
Beschwerdemanagement
2
Coaching
2
Complaint management
2
Emotion
2
Organizational psychology
2
Stress
2
Team
2
Tourism employees
2
Tourismusberufe
2
USA
2
United States
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7
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7
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English
7
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Babakus, Emin
1
Balaji, M. S.
1
Bouzari, Mona
1
Cadogan, John W.
1
Chen, Annie Huiling
1
Chow, Cheris W. C.
1
Fu, Xiaoxiao
1
Huang, Zhuowei
1
Hung, Kuang-peng
1
Jha, Subhash
1
Karatepe, Osman M.
1
Lee, Nick
1
Loi, Raymond
1
Miao, Li
1
Peng, Norman
1
Saarenketo, Sami
1
Salojärvi, Hanna
1
Sundqvist, Sanna
1
Tarkiainen, Anssi
1
Xu, Angela J.
1
Yavas, Ugur
1
Zhao, Chen
1
Zhu, Ting Ting
1
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European journal of marketing : EJM
International journal of contemporary hospitality management
Industrial marketing management : the international journal for industrial and high-tech firms
16
The journal of personal selling & sales management : JPSSM
10
Journal of the Academy of Marketing Science
8
The service industries journal
8
Journal of retailing and consumer services
7
Journal of business research : JBR
6
Journal of marketing
5
Vision : the journal of business perspective
5
Asia Pacific journal of marketing and logistics
4
Journal of personal selling & sales management
4
Journal of service research : JSR
4
The journal of services marketing
4
Australasian marketing journal
3
International journal of hospitality management
3
International journal of retail & distribution management
3
Journal of marketing research : JMR
3
Journal of retailing
3
Journal of service research
3
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
2
Die Praxis des Verkaufs : Vertriebssteuerung, Pre-Sales, Sales, Key-Account-Management
2
Human performance
2
Interaktionen im Dienstleistungsbereich
2
International journal of services and operations management
2
Journal of fashion marketing and management
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of service management
2
Journal of service theory and practice
2
Journal of strategic marketing
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Psychology & marketing
2
The journal of business & industrial marketing
2
Tourism management : research, policies, practice
2
Academy of Management journal : AMJ
1
An introduction to industrial service design
1
Anspruchsgruppenorientierte Kommunikation : neue Ansätze zu Kunden-, Mitarbeiter- und Unternehmenskommunikation
1
Asia-Pacific journal of business administration
1
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
1
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
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ECONIS (ZBW)
7
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1
Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
Saved in:
2
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
3
Test of a mediation model of psychological capital among hotel salespeople
Bouzari, Mona
;
Karatepe, Osman M.
- In:
International journal of contemporary hospitality management
29
(
2017
)
8
,
pp. 2178-2197
Persistent link: https://www.econbiz.de/10011783613
Saved in:
4
Strategic management of salespeople when promoting new products : moderating effects of sales-related organizational psychological climate
Chen, Annie Huiling
;
Peng, Norman
;
Hung, Kuang-peng
- In:
European journal of marketing : EJM
49
(
2015
)
9/10
,
pp. 1616-1644
Persistent link: https://www.econbiz.de/10011409521
Saved in:
5
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
6
The effect of teams on customer knowledge processing, esprit de corps and account performance in international key account management
Salojärvi, Hanna
;
Saarenketo, Sami
- In:
European journal of marketing : EJM
47
(
2013
)
5/6
,
pp. 987-1005
Persistent link: https://www.econbiz.de/10009763930
Saved in:
7
Sales manager and sales team determinants of saleperson ethical behaviour
Cadogan, John W.
;
Lee, Nick
;
Tarkiainen, Anssi
; …
- In:
European journal of marketing : EJM
43
(
2009
)
7/8
,
pp. 907-937
Persistent link: https://www.econbiz.de/10009525818
Saved in:
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