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isPartOf:"European journal of marketing : EJM"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of business-to-business marketing"
~isPartOf:"Journal of marketing"
~isPartOf:"Springer eBook Collection / Business and Economics"
~subject:"Marketingmanagement"
~subject:"Service quality"
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Search: subject_exact:"Salespersons"
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Marketingmanagement
Service quality
Salespeople
103
Verkaufspersonal
103
Selling
36
Verkauf
36
Beziehungsmarketing
31
Relationship marketing
31
B-to-B-Marketing
25
Business-to-business marketing
25
Arbeitszufriedenheit
16
Job satisfaction
16
Arbeitsleistung
15
Job performance
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Emotion
12
Arbeitsverhalten
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Lieferantenmanagement
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11
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Consumer behaviour
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Konsumentenverhalten
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sales management
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Erfolgsfaktor
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
Hong, Zhisheng
1
Jha, Subhash
1
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European journal of marketing : EJM
International journal of hospitality management
Journal of business-to-business marketing
Journal of marketing
Springer eBook Collection / Business and Economics
Industrial marketing management : the international journal for industrial and high-tech firms
18
Journal of business research : JBR
13
The service industries journal
8
Journal of retailing and consumer services
7
The journal of personal selling & sales management : JPSSM
7
Journal of the Academy of Marketing Science
6
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
5
Asia Pacific journal of marketing and logistics
4
Journal of service research : JSR
4
The journal of business & industrial marketing
4
The journal of services marketing
4
Australasian marketing journal
3
International journal of retail & distribution management
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of retailing
3
Journal of service research
3
Market : review for marketing theory and practice
3
SpringerLink / Bücher
3
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
2
Gabler Edition Wissenschaft
2
Interaktionen im Dienstleistungsbereich
2
International journal of contemporary hospitality management
2
International journal of services and operations management
2
Journal of fashion marketing and management
2
Journal of personal selling & sales management
2
Journal of service management
2
Journal of strategic marketing
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Naše gospodarstvo : NG
2
Psychology & marketing
2
Tourism management : research, policies, practice
2
An introduction to industrial service design
1
Anspruchsgruppenorientierte Kommunikation : neue Ansätze zu Kunden-, Mitarbeiter- und Unternehmenskommunikation
1
Asia-Pacific journal of business administration
1
Asian business & management
1
Asian journal of management cases
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ECONIS (ZBW)
15
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1
Value-based selling capability : antecedents and implications for B2B sales performance
Liu, Yanzhe
;
Zhao, Xiaoyu
;
Wang, Tao
- In:
Journal of business-to-business marketing
30
(
2023
)
4
,
pp. 395-418
Persistent link: https://www.econbiz.de/10014447809
Saved in:
2
Reducing salesperson turnover intentions via organizational market orientation and selective hiring : a job demand-resources approach
Fleming, David E.
;
Artis, Andrew B.
;
Harris, Eric G.
; …
- In:
Journal of business-to-business marketing
29
(
2022
)
3/4
,
pp. 247-269
Persistent link: https://www.econbiz.de/10013417380
Saved in:
3
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
4
An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop
;
Kim, Peter Beomcheol
;
Kim, Seontaik
; …
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
Saved in:
5
The double-edged sword effect of service recovery awareness of frontline employees : from a job demands-resources perspective
Zhang, Mo
;
Geng, Ruoqi
;
Hong, Zhisheng
;
Song, Wenhao
; …
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293865
Saved in:
6
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
7
Sales representative departures and customer reassignment strategies in business-to-business markets
Shi, Huanhuan
;
Sridhar, Shrihari
;
Grewal, Rajdeep
; …
- In:
Journal of marketing
81
(
2017
)
2
,
pp. 25-44
Persistent link: https://www.econbiz.de/10011697520
Saved in:
8
The transition from product to solution selling : the role and organization of employees engaged in current business
Levihn, Ulrika
;
Levihn, Fabian
- In:
Journal of business-to-business marketing
23
(
2016
)
3
,
pp. 207-219
Persistent link: https://www.econbiz.de/10011606388
Saved in:
9
Buyer loyalty in business markets : can the firm and salesperson get what they truly desire?
Wang, Guocai
;
Wang, Xiaoyan
;
Long, Yu
;
Wee, Chow Hou
; …
- In:
Journal of business-to-business marketing
22
(
2015
)
3
,
pp. 197-210
Persistent link: https://www.econbiz.de/10011413358
Saved in:
10
Know your customer : how salesperson perceptions of customer relationship quality form and influence account profitability
Mullins, Ryan R.
;
Ahearne, Michael
;
Lam, Son K.
;
Hall, …
- In:
Journal of marketing
78
(
2014
)
6
,
pp. 38-58
Persistent link: https://www.econbiz.de/10010463459
Saved in:
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