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isPartOf:"European journal of marketing : EJM"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of business-to-business marketing"
~isPartOf:"Journal of marketing"
~subject:"Kundenservice"
~subject:"Marketingmanagement"
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Search: subject_exact:"Salespersons"
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Kundenservice
Marketingmanagement
Salespeople
96
Verkaufspersonal
96
Selling
34
Verkauf
34
Beziehungsmarketing
29
Relationship marketing
29
B-to-B-Marketing
25
Business-to-business marketing
25
Arbeitszufriedenheit
16
Job satisfaction
16
Arbeitsleistung
15
Job performance
15
Arbeitsverhalten
11
Emotion
11
Lieferantenmanagement
11
Sales
11
Stress
11
Supplier relationship management
11
Work behaviour
11
Work stress
11
Leistungsmotivation
10
Work motivation
10
Consumer behaviour
8
Employee retention
8
Konsumentenverhalten
8
Mitarbeiterbindung
8
sales management
8
Dienstleistungsqualität
7
Führungskräfte
7
Führungsstil
7
Leadership style
7
Managers
7
Service quality
7
USA
7
United States
7
Customer satisfaction
6
Customer service
6
Kundenzufriedenheit
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Marketing management
6
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Artis, Andrew B.
1
Askew, Matthew A
1
Babakus, Emin
1
Balaji, M. S.
1
Bolander, Willy
1
Cheng, Bao
1
Ching, Lim Ai
1
Cote, Joseph A.
1
Fergurson, J. Ricky
1
Fleming, David E.
1
Geng, Ruoqi
1
Grewal, Rajdeep
1
Harris, Eric G.
1
Hochstein, Bryan
1
Hong, Zhisheng
1
Jha, Subhash
1
Kim, Peter Beomcheol
1
Kim, Seongseop
1
Kim, Seontaik
1
Kruesi, Michael Alexander
1
Lau, Virginia Meng-Chan
1
Levihn, Fabian
1
Levihn, Ulrika
1
Li, Shanshi
1
Lilien, Gary L.
1
Liu, Yanzhe
1
Long, Yu
1
Pelham, Alfred M.
1
Plouffe, Christopher R.
1
Scott, Noel
1
Shi, Huanhuan
1
Song, Wenhao
1
Sridhar, Shrihari
1
Wang, Guocai
1
Wang, Tao
1
Wang, Wangshuai
1
Wang, Xiaoyan
1
Wee, Chow Hou
1
Yang, Fiona X.
1
Yavas, Ugur
1
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European journal of marketing : EJM
International journal of hospitality management
Journal of business-to-business marketing
Journal of marketing
Journal of business research : JBR
17
Industrial marketing management : the international journal for industrial and high-tech firms
15
The journal of personal selling & sales management : JPSSM
8
Journal of retailing and consumer services
6
Journal of service research : JSR
6
SpringerLink / Bücher
6
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
5
The service industries journal
5
Journal of retailing
4
Journal of service research
4
Journal of the Academy of Marketing Science
4
Springer eBook Collection / Business and Economics
4
The journal of business & industrial marketing
4
Gabler Edition Wissenschaft
3
International journal of contemporary hospitality management
3
Interaktionen im Dienstleistungsbereich
2
International journal of bank marketing
2
International journal of retail & distribution management
2
Journal of marketing theory and practice
2
Journal of personal selling & sales management
2
Journal of service management
2
Market : review for marketing theory and practice
2
Naše gospodarstvo : NG
2
Service business
2
The journal of services marketing
2
Tourism management : research, policies, practice
2
Academy of Management journal : AMJ
1
An introduction to industrial service design
1
Asian business & management
1
Asian journal of management cases
1
Berichte aus der Betriebswirtschaft
1
Business Guides on the Go
1
Business process management journal
1
Chicago Booth Research Paper
1
Context and semantics for knowledge management : technologies for personal productivity
1
Das professionelle 1 x 1
1
ERIM report series research in management
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ECONIS (ZBW)
12
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date (oldest first)
1
Value-based selling capability : antecedents and implications for B2B sales performance
Liu, Yanzhe
;
Zhao, Xiaoyu
;
Wang, Tao
- In:
Journal of business-to-business marketing
30
(
2023
)
4
,
pp. 395-418
Persistent link: https://www.econbiz.de/10014447809
Saved in:
2
Reducing salesperson turnover intentions via organizational market orientation and selective hiring : a job demand-resources approach
Fleming, David E.
;
Artis, Andrew B.
;
Harris, Eric G.
; …
- In:
Journal of business-to-business marketing
29
(
2022
)
3/4
,
pp. 247-269
Persistent link: https://www.econbiz.de/10013417380
Saved in:
3
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
4
An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop
;
Kim, Peter Beomcheol
;
Kim, Seontaik
; …
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
Saved in:
5
The double-edged sword effect of service recovery awareness of frontline employees : from a job demands-resources perspective
Zhang, Mo
;
Geng, Ruoqi
;
Hong, Zhisheng
;
Song, Wenhao
; …
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293865
Saved in:
6
Evil customers, an angel boss and coopetitive coworkers : burnout of frontline employees
Yang, Fiona X.
;
Lau, Virginia Meng-Chan
- In:
International journal of hospitality management
83
(
2019
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012121888
Saved in:
7
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
8
Sales representative departures and customer reassignment strategies in business-to-business markets
Shi, Huanhuan
;
Sridhar, Shrihari
;
Grewal, Rajdeep
; …
- In:
Journal of marketing
81
(
2017
)
2
,
pp. 25-44
Persistent link: https://www.econbiz.de/10011697520
Saved in:
9
Does the customer matter most? : exploring strategic frontline employees’ influence of customers, the internal business team, and external business partners
Plouffe, Christopher R.
;
Bolander, Willy
;
Cote, Joseph A.
; …
- In:
Journal of marketing
80
(
2016
)
1
,
pp. 106-123
Persistent link: https://www.econbiz.de/10011507463
Saved in:
10
The transition from product to solution selling : the role and organization of employees engaged in current business
Levihn, Ulrika
;
Levihn, Fabian
- In:
Journal of business-to-business marketing
23
(
2016
)
3
,
pp. 207-219
Persistent link: https://www.econbiz.de/10011606388
Saved in:
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