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isPartOf:"Human performance"
~isPartOf:"Business horizons"
~isPartOf:"International journal of research in marketing : IJRM ; official journal of the European Marketing Academy"
~isPartOf:"Journal of the Academy of Marketing Science"
~isPartOf:"Personnel psychology : a journal of applied research"
~subject:"Austauschtheorie"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Verkaufspersonal"
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Austauschtheorie
Dienstleistungsqualität
Salespeople
79
Verkaufspersonal
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Selling
31
Verkauf
31
Beziehungsmarketing
25
Relationship marketing
25
B-to-B-Marketing
12
Business-to-business marketing
12
Consumer behaviour
11
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Bauer, Talya N.
1
Bitner, Mary Jo
1
Cadwallader, Susan
1
Claro, Danny Pimentel
1
Dahl, Darren W.
1
Erdogan, Berrin
1
Foo, Maw Der
1
Gonzalez, Gabriel R.
1
Grandey, Alicia
1
Hoegg, JoAndrea
1
Hulland, John
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Krauss, Autumn D.
1
Lee, Yih Hwai
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Lim, Elison Ai Ching
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Maneotis, Sarina M.
1
Ostrom, Amy L.
1
Palmatier, Robert W.
1
Plouffle, Christopher R.
1
Ramos, Carla
1
Wachner, Trent
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Human performance
Business horizons
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
Journal of the Academy of Marketing Science
Personnel psychology : a journal of applied research
Industrial marketing management : the international journal for industrial and high-tech firms
8
The service industries journal
8
Journal of retailing and consumer services
6
Journal of business research : JBR
5
The journal of personal selling & sales management : JPSSM
5
Asia Pacific journal of marketing and logistics
4
Journal of service research : JSR
4
The journal of services marketing
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Australasian marketing journal
3
International journal of hospitality management
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Journal of retailing
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ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
2
Berichte der Werkstatt für Organisations- und Personalforschung
2
Gabler Edition Wissenschaft
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Interaktionen im Dienstleistungsbereich
2
International journal of contemporary hospitality management
2
International journal of retail & distribution management
2
International journal of services and operations management
2
Journal of fashion marketing and management
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of service management
2
Journal of strategic marketing
2
Psychology & marketing
2
Tourism management : research, policies, practice
2
An introduction to industrial service design
1
Anspruchsgruppenorientierte Kommunikation : neue Ansätze zu Kunden-, Mitarbeiter- und Unternehmenskommunikation
1
Asia-Pacific journal of business administration
1
Berichte der Werkstatt für Organisations- und Personalforschung e.V.
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Boukis, A., Koritos, C., Daunt, K. L., & Papastathopoulos, A. (2020). Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style. Tourism Management
1
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E-marketing in developed and developing countries : emerging practices
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ECONIS (ZBW)
7
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7
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date (oldest first)
1
Dynamic effects of newcomer salespersons' peer relational exchanges and structures on performance
Claro, Danny Pimentel
;
Ramos, Carla
;
Gonzalez, Gabriel R.
; …
- In:
International journal of research in marketing : IJRM ; …
37
(
2020
)
1
,
pp. 74-92
Persistent link: https://www.econbiz.de/10012288646
Saved in:
2
The impact of a sales team’s perceived entitativity on customer satisfaction
Wang, Chen
;
Hoegg, JoAndrea
;
Dahl, Darren W.
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
2
,
pp. 190-211
Persistent link: https://www.econbiz.de/10011844768
Saved in:
3
Frontline employees' nonverbal cues in service encounters : a double-edged sword
Lim, Elison Ai Ching
;
Lee, Yih Hwai
;
Foo, Maw Der
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
5
,
pp. 657-676
Persistent link: https://www.econbiz.de/10011772291
Saved in:
4
Deeds that help and words that hurt : helping and gossip as moderators of the relationship between leader-member exchange and advice network centrality
Erdogan, Berrin
;
Bauer, Talya N.
;
Walter, Jorge
- In:
Personnel psychology : a journal of applied research
68
(
2015
)
1
,
pp. 185-214
Persistent link: https://www.econbiz.de/10010520727
Saved in:
5
Understanding the "why" as well as the "how" : service performance is a function of prosocial motives and emotional labor
Maneotis, Sarina M.
;
Grandey, Alicia
;
Krauss, Autumn D.
- In:
Human performance
27
(
2014
)
1
,
pp. 80-97
Persistent link: https://www.econbiz.de/10010344828
Saved in:
6
Frontline employee motivation to participate in service innovation implementation
Cadwallader, Susan
;
Jarvis, Cheryl Burke
;
Bitner, Mary Jo
; …
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
2
,
pp. 219-239
Persistent link: https://www.econbiz.de/10003980624
Saved in:
7
Customer-directed selling behaviors and performance : a comparison of existing perspectives
Plouffle, Christopher R.
;
Hulland, John
;
Wachner, Trent
- In:
Journal of the Academy of Marketing Science
37
(
2009
)
4
,
pp. 422-439
Persistent link: https://www.econbiz.de/10003926572
Saved in:
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