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isPartOf:"Human performance"
~isPartOf:"International journal of research in marketing : IJRM ; official journal of the European Marketing Academy"
~isPartOf:"Personnel psychology : a journal of applied research"
~isPartOf:"The journal of personal selling & sales management : JPSSM"
~person:"Barnes, Donald C."
~person:"Johnson, Jeff S."
~subject:"Austauschtheorie"
~subject:"Beziehungsmarketing"
~subject:"Controlling"
~subject:"Dienstleistungsqualität"
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Human performance
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
Personnel psychology : a journal of applied research
The journal of personal selling & sales management : JPSSM
Journal of business research : JBR
1
Journal of service research : JSR
1
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ECONIS (ZBW)
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The role of delight in driving repurchase intentions
Meyer, Tracy
;
Barnes, Donald C.
;
Friend, Scott B.
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
1
,
pp. 61-71
Persistent link: https://www.econbiz.de/10011690136
Saved in:
2
Meta-analyses in sales research
Johnson, Jeff S.
;
Jaramillo, Fernando
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
2
,
pp. 134-152
Persistent link: https://www.econbiz.de/10011734623
Saved in:
3
Contingent cross-selling and up-selling relationships with performance and job satisfaction : an MOA-theoretic examination
Johnson, Jeff S.
;
Friend, Scott B.
- In:
The journal of personal selling & sales management : JPSSM
35
(
2015
)
1
,
pp. 51-71
Persistent link: https://www.econbiz.de/10010503891
Saved in:
4
Investigating the employee's perspective of customer delight
Barnes, Donald C.
;
Collier, Joel E.
;
Ponder, Nicole
; …
- In:
The journal of personal selling & sales management : JPSSM
33
(
2013
)
1
,
pp. 91-104
Persistent link: https://www.econbiz.de/10009716749
Saved in:
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