Investigating the employee's perspective of customer delight
Year of publication: |
2013
|
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Authors: | Barnes, Donald C. ; Collier, Joel E. ; Ponder, Nicole ; Williams, Zachary |
Published in: |
The journal of personal selling & sales management : JPSSM. - Philadelphia, PA : Taylor & Francis Group, LLC, ISSN 0885-3134, ZDB-ID 901152-3. - Vol. 33.2013, 1, p. 91-104
|
Subject: | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Verkaufspersonal | Salespeople | Arbeitsverhalten | Work behaviour | Arbeitspsychologie | Organizational psychology | USA | United States |
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