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isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~subject:"Produktentwicklung"
~subject:"Service quality"
~subject:"Verkaufspersonal"
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Produktentwicklung
Service quality
Verkaufspersonal
Beziehungsmarketing
406
Relationship marketing
406
Lieferantenmanagement
213
Supplier relationship management
213
B-to-B-Marketing
157
Business-to-business marketing
157
Consumer behaviour
58
Konsumentenverhalten
58
Customer value
51
Kundenwert
51
Marketing management
50
Marketingmanagement
50
Salespeople
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Selling
40
Verkauf
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Betriebliche Wertschöpfung
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Customer integration
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Customer satisfaction
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Kundenintegration
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Kundenzufriedenheit
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Social web
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Value creation
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Confidence
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Markenführung
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Dienstleistungsqualität
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Internet marketing
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Online-Marketing
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Agnihotri, Raj
4
Terho, Harri
4
Bush, Alan J.
3
Chaker, Nawar N.
3
Itani, Omar S.
3
Lussier, Bruno
3
Moncrief, William C.
3
Beeler, Lisa L.
2
Bonner, Joseph M.
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Cadeaux, Jack
2
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2
Guenzi, Paolo
2
La Rocca, Antonella
2
Nowlin, Edward L.
2
Peng, Norman
2
Shannahan, Kirby L. J.
2
Shannahan, Rachelle J.
2
Sharma, Arun
2
Song, Hua
2
Yu, Kangkang
2
Aarikka-Stenroos, Leena
1
Akter, Shahriar
1
Ancillai, Chiara
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Anderson, Jeffrey E.
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Arli, Denni
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Arslanagic-Kalajdzic, Maja
1
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Bala, Pradip Kumar
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Balaji, M. S.
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1
Behera, Rajat Kumar
1
Bhatia, Sandhya
1
Bonney, Leff
1
Boso, Nathaniel
1
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1
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Industrial marketing management : the international journal for industrial and high-tech firms
Journal of retailing and consumer services
195
Journal of business research : JBR
148
International journal of hospitality management
122
The journal of services marketing
99
The service industries journal
84
Journal of hospitality marketing & management
56
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of service research : JSR
53
Services marketing quarterly
51
The journal of business & industrial marketing
47
International journal of contemporary hospitality management
46
Service business
44
Journal of the Academy of Marketing Science
43
Journal of travel and tourism marketing
43
The journal of personal selling & sales management : JPSSM
41
Journal of service management
39
Journal of service research
35
Journal of strategic marketing
33
Cogent business & management
32
The TQM journal : the international review of organizational improvement
32
Tourism management : research, policies, practice
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
Journal of marketing
28
The international journal of bank marketing : IJBM
27
Marketing intelligence & planning
26
Asia Pacific journal of marketing and logistics
24
European journal of marketing : EJM
23
International journal of quality and service sciences
23
Total quality management & business excellence
23
International journal of services and operations management
22
Journal of retailing
22
International journal of services, economics and management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
SpringerLink / Bücher
21
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
Psychology & marketing
20
International journal of electronic customer relationship management : IJECRM
19
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ECONIS (ZBW)
90
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1
Video-based sales interaction in cross-cultural B2B relationships : potential (un)desired consequences
Koponen, Jonna
;
Metsola, Jaakko
;
Salin, Lotta
; …
- In:
Industrial marketing management : the international …
119
(
2024
),
pp. 238-251
Persistent link: https://www.econbiz.de/10014555774
Saved in:
2
We are not on the same page : the effects of salesperson trust overestimation on customer satisfaction and relationship performance
Mangus, Stephanie M.
;
Jones, Eli
;
Folse, Judith Anne …
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 58-70
Persistent link: https://www.econbiz.de/10014282226
Saved in:
3
Unethical use of information access and analytics in B2B service organisations : the dark side of behavioural loyalty
Behera, Rajat Kumar
;
Bala, Pradip Kumar
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 14-31
Persistent link: https://www.econbiz.de/10014282238
Saved in:
4
You've lost that learning feeling : drivers and drawbacks of channel partner disengagement with sales training
Satornino, Cinthia B.
;
Pelser, Jan
;
Wetzels, Martin
; …
- In:
Industrial marketing management : the international …
113
(
2023
),
pp. 258-276
Persistent link: https://www.econbiz.de/10014433589
Saved in:
5
Do salesforce management systems actually drive salesperson intentions?
Epler, Rhett T.
;
Schmitt, Laurianne
;
Mathis, David
; …
- In:
Industrial marketing management : the international …
113
(
2023
),
pp. 42-57
Persistent link: https://www.econbiz.de/10014433598
Saved in:
6
The impact of performance measurement diversity on customer-oriented selling behavior
Kerr, Peter D.
;
Franco-Santos, Monica
- In:
Industrial marketing management : the international …
110
(
2023
),
pp. 56-67
Persistent link: https://www.econbiz.de/10014306694
Saved in:
7
Teach well, learn better - customer involvement and new product performance in B2B markets : the role of desorptive and absorptive capacity
Najafi-Tavani, Saeed
;
Naudé, Peter
;
Smith, Paul
; …
- In:
Industrial marketing management : the international …
108
(
2023
),
pp. 263-275
Persistent link: https://www.econbiz.de/10014227557
Saved in:
8
Buffering B2B service failure : the role of customer engagement
Sands, Sean
;
Campbell, Colin L.
;
Ferraro, Carla
; …
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 47-60
Persistent link: https://www.econbiz.de/10013255667
Saved in:
9
Inside sales social media use and its strategic implications for salesperson-customer digital engagement and performance
Chaker, Nawar N.
;
Nowlin, Edward L.
;
Pivonka, Maxwell T.
; …
- In:
Industrial marketing management : the international …
100
(
2022
),
pp. 127-144
Persistent link: https://www.econbiz.de/10013206400
Saved in:
10
Examining buyers' negative word-of-mouth intentions following suspected salesperson transgressions
DeCarlo, Thomas E.
;
Hansen, John D.
- In:
Industrial marketing management : the international …
102
(
2022
),
pp. 35-44
Persistent link: https://www.econbiz.de/10013259003
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