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isPartOf:"International journal of business information systems : IJBIS"
~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"International journal of services and operations management : IJSOM"
~subject:"Customer satisfaction"
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Search: subject_exact:"E-commerce"
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Subject
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Customer satisfaction
E-commerce
203
Electronic Commerce
203
Lieferantenmanagement
75
Supplier relationship management
75
Online retailing
64
Online-Handel
64
B-to-B-Marketing
61
Business-to-business marketing
61
Beziehungsmarketing
43
Relationship marketing
43
Consumer behaviour
39
Konsumentenverhalten
39
Social Web
33
Social web
33
e-commerce
32
Internet marketing
29
Online-Marketing
29
KMU
24
SME
24
Kundenzufriedenheit
21
Internet
20
B2B
17
Website
17
Confidence
16
Dienstleistungsqualität
16
Digitalisierung
16
Digitization
16
Service quality
16
Vertrauen
16
Digital platform
15
Digitale Plattform
15
Business model
13
Geschäftsmodell
13
Innovation adoption
13
Innovationsakzeptanz
13
Lieferkette
13
Supply chain
13
Einzelhandel
12
Personalization
12
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21
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English
21
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Agrawal, Arjun
1
Agrawal, Vivek
1
Al-Salaiti, Alaa Ahmad
1
Arif, Imtiaz
1
Arminen, Heli
1
Aslam, Wajeeha
1
Bajpai, V. N.
1
Beaves, Robert
1
Bimonte, Sandro
1
Binh Giang Nguyen
1
Chennamaneni, Pavan Rao
1
Coughlan, Joseph
1
Deepika
1
Ellis-Chadwick, Fiona
1
Fan, Ying
1
Farhat, Kashif
1
Fathian, Mohammad
1
Goffnett, Sean P.
1
Ha Nguyen Thi Thu
1
Hancock, Tyler
1
Kamble, Aakash Ashok
1
Kennedy, Aileen
1
Kuivalainen, Olli
1
Kumar, Vikas
1
Le, Thuong T.
1
Lueg, Jason E.
1
Madan, Sushila
1
Mariadoss, Babu John
1
Nameghi, Ehsaneh Nejad Mohammad
1
Nawafleh, Sahem
1
Negre, Elsa
1
Niu, Run H.
1
Ogunmola, Gabriel
1
Pomirleanu, Nadia
1
Punyatoya, Plavini
1
Rahul, T.
1
Rajak, Binod Kumar
1
Rao, S. Subba
1
Saadat, Niloofar
1
Sahi, Geetanjali
1
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Published in...
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International journal of business information systems : IJBIS
Industrial marketing management : the international journal for industrial and high-tech firms
International journal of services and operations management : IJSOM
Journal of retailing and consumer services
46
International journal of electronic marketing and retailing : IJEMR
17
Journal of internet commerce
17
International journal of electronic customer relationship management : IJECRM
16
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
15
Asia Pacific journal of marketing and logistics
10
International journal of e-business research : an official publication of the Information Resources Management Association
10
Cogent business & management
8
Information systems and e-business management : ISeB
8
International journal of hospitality management
8
International journal of retail and distribution management
8
Journal of business research : JBR
8
Service business
8
The service industries journal
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Electronic commerce research and applications
7
Journal of travel and tourism marketing
7
Electronic markets : the international journal on networked business
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
International journal of quality & reliability management
6
International journal of quality and service sciences
6
International journal of electronic business
5
International journal of production economics
5
International journal of public sector performance management : IJPSPM
5
Journal of Contemporary Issues in Business and Government
5
Journal of customer behaviour
5
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
5
The TQM journal : the international review of organizational improvement
5
Administrative Sciences : open access journal
4
African journal of science, technology, innovation and development : AJSTID
4
Electronic commerce research
4
Global business and finance review
4
International journal of internet marketing and advertising : IJIMA
4
International journal of services technology and management
4
International journal of services technology and management : IJSTM
4
Journal of Asian finance, economics and business : JAFEB
4
Journal of electronic commerce research : JECR
4
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ECONIS (ZBW)
21
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1
Study of e-services quality and customer loyalty : a moderated mediation model of perceived switching cost and e-satisfaction
Deepika
;
Singh, Shashank Vikram Pratap
;
Sumanjeet Singh
; …
- In:
International journal of business information systems : …
43
(
2023
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10014336896
Saved in:
2
Determining criteria for evaluating the quality of Vietnamese hotel through guest's online reviews
Ha Nguyen Thi Thu
;
Vinh Ho Ngoc
;
Tuan Tran Minh
;
Binh …
- In:
International journal of business information systems : …
44
(
2023
)
2
,
pp. 249-267
Persistent link: https://www.econbiz.de/10014437130
Saved in:
3
E-commerce research models : a systematic review and identification of the determinants to success
Ogunmola, Gabriel
;
Kumar, Vikas
- In:
International journal of business information systems : …
43
(
2023
)
1
,
pp. 87-106
Persistent link: https://www.econbiz.de/10014307420
Saved in:
4
Antecedents of repurchase intentions in Indian e-commerce
Syed, Habeeb
;
Sudhakar, K. Francis
;
Rahul, T.
- In:
International journal of business information systems : …
38
(
2021
)
2
,
pp. 219-239
Persistent link: https://www.econbiz.de/10012695197
Saved in:
5
Effect of customer satisfaction, costs, knowledge and awareness, infrastructure and service quality on e-commerce success
Saadat, Niloofar
;
Shadnoush, Nosratoollah
;
Nameghi, …
- In:
International journal of services and operations …
42
(
2022
)
1
,
pp. 32-51
Persistent link: https://www.econbiz.de/10013257562
Saved in:
6
E-government use and rebuilding trust : satisfaction with e-services as a mediator
Nawafleh, Sahem
;
Al-Salaiti, Alaa Ahmad
- In:
International journal of services and operations …
43
(
2022
)
4
,
pp. 440-459
Persistent link: https://www.econbiz.de/10014226774
Saved in:
7
E-banking service quality and customer satisfaction : an exploratory study on India
Sardana, Shivani
;
Bajpai, V. N.
- In:
International journal of services and operations …
35
(
2020
)
2
,
pp. 223-247
Persistent link: https://www.econbiz.de/10012178796
Saved in:
8
A comparative study of online review management in hospitality services
Niu, Run H.
;
Fan, Ying
- In:
International journal of services and operations …
38
(
2021
)
1
,
pp. 22-39
Persistent link: https://www.econbiz.de/10012522294
Saved in:
9
Customer relationship management and the impact of e-coupons on B2C retail markets
Smith, Alan D.
;
Shock, James R.
;
Beaves, Robert
- In:
International journal of business information systems : …
30
(
2019
)
2
,
pp. 203-231
Persistent link: https://www.econbiz.de/10012037773
Saved in:
10
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
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