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isPartOf:"International journal of business information systems : IJBIS"
~isPartOf:"Information systems and e-business management : ISeB"
~isPartOf:"International journal of services and operations management : IJSOM"
~subject:"Customer satisfaction"
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Search: subject_exact:"E-commerce"
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Customer satisfaction
Electronic Commerce
226
E-commerce
225
Online retailing
79
Online-Handel
79
Consumer behaviour
52
Konsumentenverhalten
52
e-commerce
34
Beziehungsmarketing
30
Relationship marketing
30
Kundenzufriedenheit
25
Confidence
24
Social Web
24
Social web
24
Vertrauen
24
Internet
22
Internet marketing
22
Online-Marketing
22
Lieferkette
18
Supply chain
18
Dienstleistungsqualität
17
Service quality
17
Website
17
Data Mining
16
Data mining
16
KMU
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Personalisierung
16
Personalization
16
SME
16
Digitale Dienste
14
Lieferantenmanagement
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Supplier relationship management
14
Web-based service
14
Einzelhandel
13
Retail trade
13
India
12
Indien
12
Information system
12
Innovation adoption
12
Innovationsakzeptanz
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Agrawal, Arjun
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Al-Salaiti, Alaa Ahmad
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Altinkemer, Kemal
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Binh Giang Nguyen
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Ha Nguyen Thi Thu
1
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1
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1
Kamble, Aakash Ashok
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1
Ke, Dan
1
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1
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Rahul, T.
1
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Published in...
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International journal of business information systems : IJBIS
Information systems and e-business management : ISeB
International journal of services and operations management : IJSOM
Journal of retailing and consumer services
46
International journal of electronic marketing and retailing : IJEMR
17
Journal of internet commerce
17
International journal of electronic customer relationship management : IJECRM
16
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
15
Asia Pacific journal of marketing and logistics
10
International journal of e-business research : an official publication of the Information Resources Management Association
10
Cogent business & management
8
International journal of hospitality management
8
International journal of retail and distribution management
8
Journal of business research : JBR
8
Service business
8
The service industries journal
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Electronic commerce research and applications
7
Journal of travel and tourism marketing
7
Electronic markets : the international journal on networked business
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
International journal of quality & reliability management
6
International journal of quality and service sciences
6
International journal of electronic business
5
International journal of production economics
5
International journal of public sector performance management : IJPSPM
5
Journal of Contemporary Issues in Business and Government
5
Journal of customer behaviour
5
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
5
The TQM journal : the international review of organizational improvement
5
Administrative Sciences : open access journal
4
African journal of science, technology, innovation and development : AJSTID
4
Electronic commerce research
4
Global business and finance review
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of internet marketing and advertising : IJIMA
4
International journal of services technology and management
4
International journal of services technology and management : IJSTM
4
Journal of Asian finance, economics and business : JAFEB
4
Journal of electronic commerce research : JECR
4
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ECONIS (ZBW)
25
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25
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1
Study of e-services quality and customer loyalty : a moderated mediation model of perceived switching cost and e-satisfaction
Deepika
;
Singh, Shashank Vikram Pratap
;
Sumanjeet Singh
; …
- In:
International journal of business information systems : …
43
(
2023
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10014336896
Saved in:
2
Determining criteria for evaluating the quality of Vietnamese hotel through guest's online reviews
Ha Nguyen Thi Thu
;
Vinh Ho Ngoc
;
Tuan Tran Minh
;
Binh …
- In:
International journal of business information systems : …
44
(
2023
)
2
,
pp. 249-267
Persistent link: https://www.econbiz.de/10014437130
Saved in:
3
E-commerce research models : a systematic review and identification of the determinants to success
Ogunmola, Gabriel
;
Kumar, Vikas
- In:
International journal of business information systems : …
43
(
2023
)
1
,
pp. 87-106
Persistent link: https://www.econbiz.de/10014307420
Saved in:
4
Antecedents of repurchase intentions in Indian e-commerce
Syed, Habeeb
;
Sudhakar, K. Francis
;
Rahul, T.
- In:
International journal of business information systems : …
38
(
2021
)
2
,
pp. 219-239
Persistent link: https://www.econbiz.de/10012695197
Saved in:
5
Effect of customer satisfaction, costs, knowledge and awareness, infrastructure and service quality on e-commerce success
Saadat, Niloofar
;
Shadnoush, Nosratoollah
;
Nameghi, …
- In:
International journal of services and operations …
42
(
2022
)
1
,
pp. 32-51
Persistent link: https://www.econbiz.de/10013257562
Saved in:
6
E-government use and rebuilding trust : satisfaction with e-services as a mediator
Nawafleh, Sahem
;
Al-Salaiti, Alaa Ahmad
- In:
International journal of services and operations …
43
(
2022
)
4
,
pp. 440-459
Persistent link: https://www.econbiz.de/10014226774
Saved in:
7
E-banking service quality and customer satisfaction : an exploratory study on India
Sardana, Shivani
;
Bajpai, V. N.
- In:
International journal of services and operations …
35
(
2020
)
2
,
pp. 223-247
Persistent link: https://www.econbiz.de/10012178796
Saved in:
8
A comparative study of online review management in hospitality services
Niu, Run H.
;
Fan, Ying
- In:
International journal of services and operations …
38
(
2021
)
1
,
pp. 22-39
Persistent link: https://www.econbiz.de/10012522294
Saved in:
9
Who will stay with the brand after posting non-5/5 rating of purchase? : an empirical study of online consumer repurchase behavior
Ke, Dan
;
Zhang, Heci
;
Yu, Ning
;
Tu, Yanbin
- In:
Information systems and e-business management : ISeB
19
(
2021
)
2
,
pp. 405-437
Persistent link: https://www.econbiz.de/10012616912
Saved in:
10
Customer relationship management and the impact of e-coupons on B2C retail markets
Smith, Alan D.
;
Shock, James R.
;
Beaves, Robert
- In:
International journal of business information systems : …
30
(
2019
)
2
,
pp. 203-231
Persistent link: https://www.econbiz.de/10012037773
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