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isPartOf:"International journal of business information systems : IJBIS"
~isPartOf:"International journal of electronic marketing and retailing : IJEMR"
~isPartOf:"International journal of services and operations management : IJSOM"
~subject:"Customer satisfaction"
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Search: subject_exact:"E-commerce"
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Customer satisfaction
E-commerce
181
Electronic Commerce
181
Online retailing
92
Online-Handel
92
Consumer behaviour
81
Konsumentenverhalten
81
e-commerce
50
Internet marketing
49
Online-Marketing
49
Beziehungsmarketing
36
Relationship marketing
36
Social Web
36
Social web
36
Kundenzufriedenheit
34
Einzelhandel
32
Retail trade
32
Website
29
Confidence
26
Vertrauen
26
Dienstleistungsqualität
24
Service quality
24
Internet
23
India
17
Indien
17
trust
17
Viral marketing
15
Virales Marketing
15
online shopping
15
Personalisierung
14
Personalization
14
KMU
13
SME
13
customer satisfaction
12
electronic commerce
12
social media
12
Data protection
11
Datenschutz
11
Innovation adoption
11
Innovationsakzeptanz
11
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34
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34
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English
34
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Walvekar, Shubhangi
2
Acharyulu, G. V. R. K.
1
Agrawal, Arjun
1
Agrawal, Vivek
1
Akrimi, Yosra
1
Al-Adwan, Ahmad Samed
1
Al-Salaiti, Alaa Ahmad
1
Alhorani, Alaa
1
Anh Chi Phan
1
Arif, Imtiaz
1
Arminen, Heli
1
Aslam, Wajeeha
1
Assimakopoulos, Costas
1
Bajpai, V. N.
1
Bateman, Patrick J.
1
Beaves, Robert
1
Bimonte, Sandro
1
Binh Giang Nguyen
1
Cardoso, Margarida
1
Deepika
1
Dionísio, Pedro
1
Fan, Ying
1
Farhat, Kashif
1
Fathian, Mohammad
1
Freitas, André Luís Policani
1
Gudergan, Siegfried
1
Ha Nguyen Thi Thu
1
Ha Thu Nguyen
1
Jensen, Ricard W.
1
Jiménez, Fernando R.
1
Kamble, Aakash
1
Kamble, Aakash Ashok
1
Keillor, Bruce D.
1
Kiran, Ravi
1
Kokash, Husam
1
Kuivalainen, Olli
1
Kumar, Uma
1
Kumar, Vikas
1
Kumar, Vinod
1
Limbu, Yam B.
1
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Published in...
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International journal of business information systems : IJBIS
International journal of electronic marketing and retailing : IJEMR
International journal of services and operations management : IJSOM
Journal of retailing and consumer services
46
Journal of internet commerce
17
International journal of electronic customer relationship management : IJECRM
16
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
15
Asia Pacific journal of marketing and logistics
10
International journal of e-business research : an official publication of the Information Resources Management Association
10
Cogent business & management
8
Information systems and e-business management : ISeB
8
International journal of hospitality management
8
International journal of retail and distribution management
8
Journal of business research : JBR
8
Service business
8
The service industries journal
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Electronic commerce research and applications
7
Journal of travel and tourism marketing
7
Electronic markets : the international journal on networked business
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
International journal of quality & reliability management
6
International journal of quality and service sciences
6
International journal of electronic business
5
International journal of production economics
5
International journal of public sector performance management : IJPSPM
5
Journal of Contemporary Issues in Business and Government
5
Journal of customer behaviour
5
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
5
The TQM journal : the international review of organizational improvement
5
Administrative Sciences : open access journal
4
African journal of science, technology, innovation and development : AJSTID
4
Electronic commerce research
4
Global business and finance review
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of internet marketing and advertising : IJIMA
4
International journal of services technology and management
4
International journal of services technology and management : IJSTM
4
Journal of Asian finance, economics and business : JAFEB
4
Journal of electronic commerce research : JECR
4
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ECONIS (ZBW)
34
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1
How e-service quality influence post-purchase behaviour : the mediating role of perceived value and the moderating of perceived risk
Ha Thu Nguyen
;
Anh Chi Phan
;
Phuong Hien Nguyen
- In:
International journal of electronic marketing and …
14
(
2023
)
3
,
pp. 257-274
Persistent link: https://www.econbiz.de/10014310029
Saved in:
2
Study of e-services quality and customer loyalty : a moderated mediation model of perceived switching cost and e-satisfaction
Deepika
;
Singh, Shashank Vikram Pratap
;
Sumanjeet Singh
; …
- In:
International journal of business information systems : …
43
(
2023
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10014336896
Saved in:
3
Determining criteria for evaluating the quality of Vietnamese hotel through guest's online reviews
Ha Nguyen Thi Thu
;
Vinh Ho Ngoc
;
Tuan Tran Minh
;
Binh …
- In:
International journal of business information systems : …
44
(
2023
)
2
,
pp. 249-267
Persistent link: https://www.econbiz.de/10014437130
Saved in:
4
E-commerce research models : a systematic review and identification of the determinants to success
Ogunmola, Gabriel
;
Kumar, Vikas
- In:
International journal of business information systems : …
43
(
2023
)
1
,
pp. 87-106
Persistent link: https://www.econbiz.de/10014307420
Saved in:
5
Electronic service recovery strategies and satisfaction with electronic service recovery : moderating role of value co-creation
Moghadam, Farzaneh Ghorbani
;
Saghih, Amir Mohammad Fakoor
- In:
International journal of electronic marketing and …
14
(
2023
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10014309993
Saved in:
6
Antecedents of repurchase intentions in Indian e-commerce
Syed, Habeeb
;
Sudhakar, K. Francis
;
Rahul, T.
- In:
International journal of business information systems : …
38
(
2021
)
2
,
pp. 219-239
Persistent link: https://www.econbiz.de/10012695197
Saved in:
7
Effect of customer satisfaction, costs, knowledge and awareness, infrastructure and service quality on e-commerce success
Saadat, Niloofar
;
Shadnoush, Nosratoollah
;
Nameghi, …
- In:
International journal of services and operations …
42
(
2022
)
1
,
pp. 32-51
Persistent link: https://www.econbiz.de/10013257562
Saved in:
8
The effect of country of origin on the perceived quality of e-services
Zhang, Zhuofan
;
Jiménez, Fernando R.
;
Yang, Shuang
- In:
International journal of electronic marketing and …
13
(
2022
)
4
,
pp. 411-424
Persistent link: https://www.econbiz.de/10014309988
Saved in:
9
An exploration of online marketplace quality dimension and relationship with purchase intention : the mediating roles of trust and e-WOM
Ranjan, Priyadarshi
;
Acharyulu, G. V. R. K.
- In:
International journal of electronic marketing and …
13
(
2022
)
4
,
pp. 490-512
Persistent link: https://www.econbiz.de/10014309992
Saved in:
10
E-government use and rebuilding trust : satisfaction with e-services as a mediator
Nawafleh, Sahem
;
Al-Salaiti, Alaa Ahmad
- In:
International journal of services and operations …
43
(
2022
)
4
,
pp. 440-459
Persistent link: https://www.econbiz.de/10014226774
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