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isPartOf:"International journal of business process integration and management : IJBPIM"
~isPartOf:"The service industries journal"
~subject:"Betriebliches Informationssystem"
~subject:"Customer satisfaction"
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Betriebliches Informationssystem
Customer satisfaction
Digitale Dienste
60
Web-based service
60
Business process management
20
Prozessmanagement
20
Enterprise architecture
11
Unternehmensarchitektur
11
Dienstleistungsqualität
9
Service quality
9
Workflow management system
8
Workflow-Management-System
8
Internet
5
Semantic web
5
Semantisches Web
5
Beziehungsmarketing
4
Integrated information system
4
Integriertes Informationssystem
4
Ontologie
4
Ontology
4
Relationship marketing
4
Software
4
Business intelligence system
3
Cloud Computing
3
Cloud computing
3
Dienstleistung
3
Programmiersprache
3
Programming language
3
Services
3
Social Web
3
Social web
3
web services
3
Brand management
2
Client-Server-Architektur
2
Client-server architecture
2
Consumer behaviour
2
Graph theory
2
Graphentheorie
2
Internet marketing
2
Konsumentenverhalten
2
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Article in journal
5
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5
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2
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2
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English
5
Author
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Archer-Brown, Chris
1
Chiu, Dickson K. W.
1
Luoh, Hsiang-fei
1
Lübke, Daniel
1
Lüecke, Tim
1
Marx Gómez, Jorge Carlos
1
Mendling, Jan
1
Piercy, Niall
1
Schneider, Kurt
1
Tsaur, Sheng-hshiung
1
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Published in...
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International journal of business process integration and management : IJBPIM
The service industries journal
Journal of retailing and consumer services
7
Application management : challenges - service creation - strategies
5
International journal of business information systems : IJBIS
5
Journal of internet commerce
4
Information systems and e-business management : ISeB
3
Journal of management research
3
Premier reference source
3
Asia Pacific journal of marketing and logistics
2
BestMasters
2
Bochumer Beiträge zur Unternehmensführung
2
Electronic commerce research and applications
2
Enterprise information systems
2
European journal of marketing : EJM
2
European journal of operational research : EJOR
2
Europäische Hochschulschriften / 5
2
Göttinger Beiträge zur Handwerksforschung
2
HMD : Praxis der Wirtschaftsinformatik
2
IT-Outsourcing in der Praxis : Strategien, Projektmanagement, Wirtschaftlichkeit
2
International journal of e-entrepreneurship and innovation : IJEEI ; an official publication of the Information Resources Management Association
2
International journal of networking and virtual organisations : IJNVO
2
International journal of quality and service sciences
2
Journal of business research : JBR
2
Journal of corporate treasury management : the official publication of the Finance and Treasury Association
2
Lecture notes in business information processing : LNBIP
2
Managing service quality : MSQ ; an international journal
2
Oil & gas journal : international petroleum news and technology
2
Research in the sociology of organizations
2
Services marketing quarterly
2
SpringerLink / Bücher
2
The journal of services marketing
2
Wirtschaftsinformatik & Management : Zeitschrift für Business-IT
2
Wissensmanagement : das Magazin für Digitalisierung, Vernetzung und Collaboration
2
Achieving outsourcing success by effectively spanning the client-vendor boundary : case-study perspectives on social structures in outsourcing relationships
1
Agile information systems : conceptualization, construction and management
1
Arbeitsbericht
1
Arbeitspapiere der Nordakademie
1
BWL in Fallstudien : ein einführendes Lehrbuch
1
Bangladeshi Case Study Series (Part
1
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ECONIS (ZBW)
5
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1
Online service failure and propensity to suspend offline consumption
Piercy, Niall
;
Archer-Brown, Chris
- In:
The service industries journal
34
(
2014
)
8
,
pp. 659-676
Persistent link: https://www.econbiz.de/10010385543
Saved in:
2
Physical attractiveness stereotypes and service quality in customer-server encounters
Luoh, Hsiang-fei
;
Tsaur, Sheng-hshiung
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 1093-1104
Persistent link: https://www.econbiz.de/10003990491
Saved in:
3
Special issue: Model-driven development of executable business processes
Mendling, Jan
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003795091
Saved in:
4
Using event-driven process chains for model-driven development of business applications
Lübke, Daniel
;
Lüecke, Tim
;
Schneider, Kurt
;
Marx …
- In:
International journal of business process integration …
3
(
2008
)
2
,
pp. 109-117
Persistent link: https://www.econbiz.de/10003795096
Saved in:
5
Special issue: Service intelligence and service science
Chiu, Dickson K. W.
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003834903
Saved in:
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