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isPartOf:"International journal of productivity and quality management : IJPQM"
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~isPartOf:"International journal of hospitality management"
~isPartOf:"Service business"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Dienstleistungsqualität
429
Service quality
429
Customer satisfaction
234
Kundenzufriedenheit
234
Consumer behaviour
186
Konsumentenverhalten
186
Beziehungsmarketing
139
Relationship marketing
139
Hotel industry
92
Hotellerie
92
Gastronomie
65
Hospital
65
Krankenhaus
65
Restaurant industry
65
Customer service
55
Kundenservice
55
Quality management
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Qualitätsmanagement
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Emotion
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Beschwerdemanagement
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Complaint management
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Satisfaction
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Dienstleistungssektor
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Gastgewerbe
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Hospitality industry
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Service industry
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Arbeitsverhalten
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Arbeitszufriedenheit
30
Job satisfaction
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Work behaviour
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Gesundheitsversorgung
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Product quality
28
Produktqualität
28
Gesundheitswesen
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Health care system
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Viral marketing
24
Virales Marketing
24
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429
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Guchait, Priyanko
6
Han, Heesup
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Le Nguyen Hau
6
Line, Nathaniel D.
6
Lu, Lu
6
Law, Chun Hung Roberts
5
Lee, Donhee
5
Mattila, Anna S.
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Pham Ngoc Thuy
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Wong, IpKin Anthony
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5
Adil, Mohd
4
Hanks, Lydia
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Lee, Lindsey
4
Lynn, Michael
4
Madera, Juan M.
4
Qu, Hailin
4
Wang, Xingyu
4
Ali, Faizan
3
Altinay, Levent
3
Bilgihan, Anil
3
Cheng, Ching-Chan
3
DiPietro, Robin B.
3
Gursoy, Dogan
3
Ha Thu Nguyen
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Jeng, Don Jyh-Fu
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Karatepe, Osman M.
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Kim, Haemi
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Kim, Seongseop
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Kim, Woo Gon
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Pizam, Abraham
3
So, Kevin Kam Fung
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Torres, Edwin N.
3
Xie, Lishan
3
Xu, Xun
3
Yang, Yang
3
Ye, Yijiao
3
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3
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2
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International journal of productivity and quality management : IJPQM
International journal of hospitality management
Service business
Journal of retailing and consumer services
268
Journal of business research : JBR
162
The journal of services marketing
111
Auditing : a journal of practice & theory
106
International journal of contemporary hospitality management
100
Journal of hospitality marketing & management
91
Total quality management & business excellence
88
The service industries journal
87
Working paper / National Bureau of Economic Research, Inc.
82
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
78
Journal of air transport management
77
The TQM journal : the international review of organizational improvement
76
Services marketing quarterly
73
Journal of travel and tourism marketing
69
Tourism management : research, policies, practice
67
International journal of quality & reliability management
65
The accounting review : a publication of the American Accounting Association
65
Health care management review : HCM review
55
Journal of service management
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
International journal of quality and service sciences
49
Accounting horizons : a quarterly publication of the American Accounting Association
47
SpringerLink / Bücher
47
Discussion paper / Centre for Economic Policy Research
46
Quality management journal : QMJ
46
Journal of service research
43
Management science : journal of the Institute for Operations Research and the Management Sciences
43
Economics of education review
42
International journal of services and operations management : IJSOM
41
Asia Pacific journal of marketing and logistics
40
Industrial marketing management : the international journal for industrial and high-tech firms
39
World Bank E-Library Archive
39
Technological forecasting & social change : an international journal
38
Managerial auditing journal
35
Journal of health economics
34
International journal of auditing : IJA
32
International journal of production research
32
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ECONIS (ZBW)
429
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429
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1
How does ritualistic service increase brand evangelism through E2C interaction quality and memory? : the moderating role of social phobia
Shang, Yuanyuan
;
Li, Fangxuan
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457798
Saved in:
2
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
3
Assigning credit and blame : how delivery services affect restaurant EWOM
Line, Nathaniel D.
;
Hanks, Lydia
;
Dogru, Tarik
;
Lu, Lu
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014457824
Saved in:
4
Look on the bright side : emojis impact tipping behaviour
Lefebvre, Sarah
;
Boman, Laura
;
Orlowski, Marissa
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014457828
Saved in:
5
Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457831
Saved in:
6
The role of perceived risk and information security on customers' acceptance of service robots in the hotel industry
Pizam, Abraham
;
Ozturk, Ahmet Bulent
;
Hacikara, Ahmet
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457836
Saved in:
7
Veganism, a new hotel paradigm : exploring the attributes of vegan-friendly hotels and guest approach behaviors
Yu, Jongsik
;
Kim, Seongseop
;
Baah, Nancy Grace
;
Han, Heesup
- In:
International journal of hospitality management
117
(
2024
),
pp. -11
Persistent link: https://www.econbiz.de/10014457839
Saved in:
8
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
9
Evaluating impacts of the physical servicescape on satisfaction in cancer care waiting experiences
Lugosi, Peter
;
O'Brien, Colette
;
Olya, Hossein
;
Pink, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014334444
Saved in:
10
Measuring patient experience in healthcare
Godovykh, Maksim
;
Pizam, Abraham
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-4
Persistent link: https://www.econbiz.de/10014334448
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