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isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Service business"
~person:"Lynn, Michael"
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Dienstleistungsqualität
4
Service quality
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Customer satisfaction
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Kundenzufriedenheit
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Tipping behaviour
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Trinkgeld
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Tipping policy
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Lynn, Michael
Han, Heesup
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Mattila, Anna S.
10
Shahin, Arash
10
Jang, Soocheong
9
Guchait, Priyanko
8
Wong, IpKin Anthony
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Law, Chun Hung Roberts
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Le Nguyen Hau
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Line, Nathaniel D.
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Lu, Lu
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Pham Ngoc Thuy
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Qu, Hailin
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Cheng, Ching-Chan
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DiPietro, Robin B.
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Gursoy, Dogan
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Ha Thu Nguyen
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Hyun, Sunghyup Sean
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International journal of productivity and quality management : IJPQM
International journal of hospitality management
Service business
Applied economics letters
2
Journal of economic psychology : research in economic psychology and behavioral economics
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Management science : journal of the Institute for Operations Research and the Management Sciences
1
The journal of socio-economics
1
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ECONIS (ZBW)
4
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1
Service sweethearting : an effective way to increase tips?
Lynn, Michael
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-4
Persistent link: https://www.econbiz.de/10014439935
Saved in:
2
Tipping policy effects on customer satisfaction : an informative failure to replicate
Lynn, Michael
;
Kwortnik, Robert J.
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-4
Persistent link: https://www.econbiz.de/10012241485
Saved in:
3
A within-restaurant analysis of changes in customer satisfaction following the introduction of service inclusive pricing or automatic service charges
Lynn, Michael
;
Brewster, Zachary W.
- In:
International journal of hospitality management
70
(
2018
),
pp. 9-15
Persistent link: https://www.econbiz.de/10011825956
Saved in:
4
The effects of tipping policies on customer satisfaction : a test from the cruise industry
Lynn, Michael
;
Kwortnik, Robert J.
- In:
International journal of hospitality management
51
(
2015
),
pp. 15-18
Persistent link: https://www.econbiz.de/10011413939
Saved in:
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