//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
isPartOf:"International journal of productivity and quality management : IJPQM"
~language:"eng"
~subject:"Consumer behaviour"
~subject:"Measurement"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Qualität von Dienstleistungen"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
Measurement
Dienstleistungsqualität
104
Service quality
104
Quality management
65
Qualitätsmanagement
65
Customer satisfaction
47
Kundenzufriedenheit
47
service quality
31
Beziehungsmarketing
18
Relationship marketing
18
Hospital
17
Krankenhaus
17
Product quality
17
Produktqualität
17
customer satisfaction
14
Gesundheitsversorgung
13
Health care
13
Gesundheitswesen
12
Health care system
12
Messung
11
AHP approach
10
AHP-Verfahren
10
Bank
10
Konsumentenverhalten
10
quality
10
quality management
10
Jordan
9
Jordanien
9
Multi-criteria analysis
9
Multikriterielle Entscheidungsanalyse
9
Fuzzy sets
8
Fuzzy-Set-Theorie
8
India
7
Indien
7
Patienten
7
Patients
7
Performance measurement
7
Performance-Messung
7
SERVQUAL
7
more ...
less ...
Online availability
All
Undetermined
11
Type of publication
All
Article
21
Type of publication (narrower categories)
All
Article in journal
21
Aufsatz in Zeitschrift
21
Language
All
English
Author
All
Shahin, Arash
3
Ha Thu Nguyen
2
Herrera, Roberto
2
Abedi, Saeed
1
Agarwal, Sonal
1
Aghdaie, Fathollah Amiri
1
Akasheh, Sajad
1
Allada, Vijaya Kameswari
1
Anh Thi Tu Le
1
Apornak, Arash
1
Atulkar, Sunil
1
Barabino, Benedetto
1
Barreto, Rister
1
Damali, Uzay
1
Deiana, Eusebio
1
Dubey, Rameshwar
1
Fahma, Farah
1
Fontalvo-Herrera, Tomás José
1
Herrera-de-la-Barrera, Jasmin
1
Iglesias-Navas, Maria Auxiliadora
1
Iniyan, S.
1
Islam, Muhammad Saiful
1
Janatyan, Nasibeh
1
Jernick, G. Arun
1
Kamali, Ahmad
1
Khan, M. S.
1
Mahapatra, Siba Sankar
1
Mekoth, Nandakumar
1
Moohialdin, Ammar
1
Mousavi, Mohsen
1
Mozzoni, Sara
1
Najib, Mukhamad
1
Nandialath, Anup Menon
1
Narvaez-Zuñiga, Claudio Romano
1
Nguyen Hoang
1
Ozkul, Ahmet Semih
1
Phong Thai Le
1
Pulido-Rojano, Alexander
1
Rajagopal
1
Rajagopal, Ananya
1
more ...
less ...
Published in...
All
International journal of productivity and quality management : IJPQM
Journal of retailing and consumer services
232
International journal of hospitality management
198
Journal of business research : JBR
124
The journal of services marketing
108
International journal of contemporary hospitality management
80
Journal of hospitality marketing & management
79
The service industries journal
69
Journal of travel and tourism marketing
66
Services marketing quarterly
66
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Journal of service research : JSR
48
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Service business
37
Journal of service management
35
Tourism management : research, policies, practice
35
International journal of services and operations management
33
Journal of air transport management
32
Asia Pacific journal of marketing and logistics
31
International journal of quality and service sciences
31
The international journal of bank marketing : IJBM
30
Total quality management & business excellence
30
The TQM journal : the international review of organizational improvement
29
International journal of services, economics and management
28
Journal of service research
26
Psychology & marketing
26
Journal of retailing
24
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality & reliability management
23
Journal of strategic marketing
23
Managing service quality : MSQ ; an international journal
23
European journal of marketing : EJM
22
Quality management journal : QMJ
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
Journal of the Academy of Marketing Science
21
International journal of business information systems : IJBIS
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of hospitality and tourism insights
20
Journal of internet commerce
20
more ...
less ...
Source
All
ECONIS (ZBW)
21
Showing
1
-
10
of
21
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Six sigma-oriented methodology for multivariate capability analysis to measure service quality in virtual education environments
Barreto, Rister
;
Herrera, Roberto
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 431-463
Persistent link: https://www.econbiz.de/10014364095
Saved in:
2
Business sustainability for small coffee shops : the role of leader and quality
Najib, Mukhamad
;
Fahma, Farah
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 536-553
Persistent link: https://www.econbiz.de/10014364130
Saved in:
3
Convergence of quality and productivity in start-up enterprises : analysis of divergent value perspectives
Rajagopal
;
Rajagopal, Ananya
- In:
International journal of productivity and quality …
40
(
2023
)
1
,
pp. 55-79
Persistent link: https://www.econbiz.de/10014364199
Saved in:
4
Three-phase method to assess the logistics service using Six Sigma metrics, Hotelling's T-square control chart and a principal component capacity indicator
Fontalvo-Herrera, Tomás José
;
Herrera, Roberto
; …
- In:
International journal of productivity and quality …
35
(
2022
)
1
,
pp. 17-39
Persistent link: https://www.econbiz.de/10013093181
Saved in:
5
Identifying customer perceived value components and their impact on customer satisfaction using big data analytics
Aghdaie, Fathollah Amiri
;
Mousavi, Mohsen
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 344-360
Persistent link: https://www.econbiz.de/10013448954
Saved in:
6
Design and validity of a holistic scale for service-quality self-assessments : a case study in service companies
Herrera-de-la-Barrera, Jasmin
;
Narvaez-Zuñiga, Claudio …
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 494-516
Persistent link: https://www.econbiz.de/10013257181
Saved in:
7
Insights into customer online reviews of service quality in hotels : evidence from Vietnam
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Nguyen Hoang
;
Phong Thai Le
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
Saved in:
8
A case study on the service quality perception in a university mall : customers’ perspective
Moohialdin, Ammar
;
Islam, Muhammad Saiful
- In:
International journal of productivity and quality …
36
(
2022
)
3
,
pp. 403-416
Persistent link: https://www.econbiz.de/10013369931
Saved in:
9
Service quality dimensions and repurchase intentions in online shopper : an Indian experience
Atulkar, Sunil
- In:
International journal of productivity and quality …
33
(
2021
)
2
,
pp. 180-197
Persistent link: https://www.econbiz.de/10012595605
Saved in:
10
Determining optimum customer participation level in services: perceptual biases and congruence
Ozkul, Ahmet Semih
;
Damali, Uzay
;
Nandialath, Anup Menon
; …
- In:
International journal of productivity and quality …
30
(
2020
)
3
,
pp. 323-342
Persistent link: https://www.econbiz.de/10012256629
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->