Three-phase method to assess the logistics service using Six Sigma metrics, Hotelling's T-square control chart and a principal component capacity indicator
Year of publication: |
2022
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Authors: | Fontalvo-Herrera, Tomás José ; Herrera, Roberto ; Zambrano, Jesús |
Published in: |
International journal of productivity and quality management : IJPQM. - Olney, Bucks : Inderscience Enterprises, ISSN 1746-6482, ZDB-ID 2232968-7. - Vol. 35.2022, 1, p. 17-39
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Subject: | logistics | multivariate capacity indicator | multivariate control chart | performance | quality | service | Six Sigma | Qualitätsmanagement | Quality management | Logistik | Logistics | Statistische Qualitätskontrolle | Statistical quality control | Multivariate Analyse | Multivariate analysis | Dienstleistungsqualität | Service quality | Logistikdienstleister | Logistics provider | Messung | Measurement |
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