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isPartOf:"Journal of business research : JBR"
~isPartOf:"Psychology & marketing"
~person:"Balaji, M. S."
~person:"Flavián Blanco, Carlos"
~person:"Laroche, Michel"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Consumer Behaviour"
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Dienstleistungsqualität
Consumer behaviour
48
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Cultural identity
9
Globalisierung
9
Globalization
9
Kulturelle Identität
9
Social Web
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Social web
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Welt
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Beziehungsmarketing
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Relationship marketing
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Service quality
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Customer satisfaction
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International marketing
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Internationales Marketing
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Kundenzufriedenheit
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Virales Marketing
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Balaji, M. S.
Flavián Blanco, Carlos
Laroche, Michel
Gustafsson, Anders
3
Mattila, Anna S.
3
McColl-Kennedy, Janet R.
3
Prentice, Catherine
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Salo, Jari
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Alamanos, Eleftherios
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Teck Ming Tan
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Journal of business research : JBR
Psychology & marketing
European journal of marketing : EJM
2
Journal of retailing and consumer services
2
The service industries journal
2
Electronic markets : EM ; the international journal of electronic commerce and business media
1
International journal of hospitality management
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
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Journal of strategic marketing
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Technological forecasting & social change : an international journal
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ECONIS (ZBW)
7
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1
Automated social presence in AI : avoiding consumer psychological tensions to improve service value
Flavián Blanco, Carlos
;
Belk, Russell W.
;
Belanche, Daniel
- In:
Journal of business research : JBR
175
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014549581
Saved in:
2
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
3
The "right-to-refuse-service" paradox : other customers' perception of discretionary service denial
Sarkar, Juhi Gahlot
;
Sarkar, Abhigyan
;
Balaji, M. S.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 686-695
Persistent link: https://www.econbiz.de/10012417387
Saved in:
4
Are cynical customers satisfied differently? : role of negative inferred motive and customer participation in service recovery
Balaji, M. S.
;
Jha, Subhash
;
Sengupta, Aditi Sarkar
; …
- In:
Journal of business research : JBR
86
(
2018
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011855231
Saved in:
5
Language divergence in service encounters : revisiting its influence on word-of-mouth
Balaji, M. S.
;
Roy, Sanjit
;
Lassar, Walfried M.
- In:
Journal of business research : JBR
72
(
2017
),
pp. 210-213
Persistent link: https://www.econbiz.de/10011645579
Saved in:
6
How customers cope with service failure? : a study of brand reputation and customer satisfaction
Sengupta, Aditi Sarkar
;
Balaji, M. S.
;
Krishnan, Balaji C.
- In:
Journal of business research : JBR
68
(
2015
)
3
,
pp. 665-674
Persistent link: https://www.econbiz.de/10010496157
Saved in:
7
Cross-cultural differences in crowd assessment
Pons, Frank
;
Laroche, Michel
- In:
Journal of business research : JBR
60
(
2007
)
3
,
pp. 269-276
Persistent link: https://www.econbiz.de/10003429521
Saved in:
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