Automated social presence in AI : avoiding consumer psychological tensions to improve service value
Year of publication: |
2024
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Authors: | Flavián Blanco, Carlos ; Belk, Russell W. ; Belanche, Daniel ; Casaló, Luis V. |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 2013438-1. - Vol. 175.2024, Art.-No. 114545, p. 1-14
|
Subject: | AI experiences | Automated social presence | Functional value | Intention to use | Need for social interaction | Service robots | Social value | Soziale Werte | Social values | Konsumentenverhalten | Consumer behaviour | Soziale Beziehungen | Social relations | Automatisierung | Automation | Roboter | Robot | Betriebliche Wertschöpfung | Value creation | Dienstleistungsqualität | Service quality | Social Web | Social web |
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