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isPartOf:"Journal of marketing management : MM"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of internet commerce"
~subject:"Complaint management"
~subject:"Customer integration"
~subject:"Kundenintegration"
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Search: subject_exact:"Beziehungsmanagement"
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Complaint management
Customer integration
Kundenintegration
Beziehungsmarketing
245
Relationship marketing
245
Consumer behaviour
130
Konsumentenverhalten
130
Customer satisfaction
73
Kundenzufriedenheit
73
Dienstleistungsqualität
63
Service quality
63
Hotel industry
43
Hotellerie
43
Brand management
42
Markenführung
42
Brand image
37
Markenimage
37
Social Web
33
Social web
33
Internet marketing
30
Online-Marketing
30
Gastronomie
20
Restaurant industry
20
Beschwerdemanagement
19
Brand
19
Markenartikel
19
Online retailing
18
Online-Handel
18
Viral marketing
18
Virales Marketing
18
Confidence
17
Marketing management
17
Marketingmanagement
17
Vertrauen
17
Customer service
15
Customer value
15
E-commerce
15
Electronic Commerce
15
Emotion
15
Kundenservice
15
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Article
48
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49
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49
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1
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English
49
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Buttle, Francis A.
2
Malthouse, Edward C.
2
Abu Farha, Allam K.
1
Aguilar-Rojas, Oscar
1
Al Khateeb, Amr
1
Alasker, Thamir Hamad
1
Algharabat, Raed Salah
1
Alnawas, Ibrahim
1
Amar, Raju G.
1
Ang, Lawrence
1
Anubha
1
Aslam, Wajeeha
1
Au, Norman
1
Aziz, Mariam Ashraf
1
Ballester, Estefania
1
Baron, Steve
1
Baumann, Jasmin
1
Bowden, Jana
1
Bradley, Graham L.
1
Braun, Jakob
1
Bridson, Kerrie
1
Brodie, Ronderick J.
1
Buhalis, Dimitrios
1
Calder, Bobby J.
1
Cassidy, Kim
1
Chan, Eric S. W.
1
Chathoth, Prakash K.
1
Chen, Sandy C.
1
Chen, Yee-Chen
1
Chi, Christina Geng-qing
1
Chiang, Chang-Tang
1
Cobanoglu, Cihan
1
Collinger, Tom
1
Conduit, Jodie
1
Davey, Bill
1
De Clerck, Bernard
1
Decock, Sofie
1
Díaz Martín, Ana María
1
Ekiz, Erdogan H.
1
Elsotouhy, Mohamed
1
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Published in...
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Journal of marketing management : MM
International journal of contemporary hospitality management
Journal of internet commerce
Journal of business research : JBR
119
Journal of retailing and consumer services
81
The journal of services marketing
49
International journal of hospitality management
43
Industrial marketing management : the international journal for industrial and high-tech firms
36
The service industries journal
33
Journal of service management
29
Journal of strategic marketing
26
SpringerLink / Bücher
26
Journal of service research : JSR
25
Journal of service research
23
Service business
22
Journal of hospitality marketing & management
21
Journal of the Academy of Marketing Science
20
Services marketing quarterly
18
The journal of business & industrial marketing
18
Marketing intelligence & planning
16
Tourism management : research, policies, practice
16
Journal of marketing
15
Customer engagement : contemporary issues and challenges
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
The journal of product & brand management
14
Business horizons
13
Handbook of research on customer engagement
12
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
12
Journal of service theory and practice : JSTP
12
Cogent business & management
11
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
11
International journal of production economics
10
Journal of service theory and practice
10
Journal of travel and tourism marketing
10
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
Psychology & marketing
10
European journal of marketing
9
Gabler Edition Wissenschaft
9
International journal of quality and service sciences
9
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
9
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ECONIS (ZBW)
49
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49
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date (oldest first)
1
Mediating customer engagement in the relationship between fast-food restaurants' innovativeness and brand evangelism during COVID-19 : evidence from emergent markets
Khashan, Mohamed A.
;
Elsotouhy, Mohamed
;
Aziz, Mariam Ashraf
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1353-1374
Persistent link: https://www.econbiz.de/10014483845
Saved in:
2
Can perceived coolness enhance memorable customer experience? : the role of customer engagement
Tsaur, Sheng-Hshiung
;
Teng, Hsiu-Yu
;
Han, Tien-Cheng
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4468-4485
Persistent link: https://www.econbiz.de/10014430129
Saved in:
3
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
4
The effect of service failure severity on brand forgiveness : the moderating role of interpersonal attachment styles and thinking styles
Alnawas, Ibrahim
;
Al Khateeb, Amr
;
Abu Farha, Allam K.
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1691-1712
Persistent link: https://www.econbiz.de/10014280877
Saved in:
5
Females' customer engagement with eco-friendly restaurants in Instagram : the role of past visits
Ballester, Estefania
;
Ruiz Mafe, Carla
;
Rubio Benito, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
6
,
pp. 2267-2288
Persistent link: https://www.econbiz.de/10014280955
Saved in:
6
Metaverse as a driver for customer experience and value co-creation : implications for hospitality and tourism management and marketing
Buhalis, Dimitrios
;
Lin, Michael S.
;
Leung, Daniel
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 701-716
Persistent link: https://www.econbiz.de/10013546075
Saved in:
7
Reference effects and customer engagement in a museum visit
Siu, Noel Yee-Man
;
Zhang, Tracy Junfeng
;
Kwan, Ho Yan
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 482-508
Persistent link: https://www.econbiz.de/10013164473
Saved in:
8
Customer engagement and advertising effectiveness : a moderated mediating analysis
Anubha
;
Shome, Samik
- In:
Journal of internet commerce
20
(
2021
)
4
,
pp. 409-449
Persistent link: https://www.econbiz.de/10012801972
Saved in:
9
Testing the various guises of conversational human voice : the impact of formality and personalization on customer outcomes in online complaint management
Decock, Sofie
;
De Clerck, Bernard
;
Lybaert, Chloé
; …
- In:
Journal of internet commerce
20
(
2021
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10012423619
Saved in:
10
Relational dynamics between customer engagement, brand experience, and customer loyalty : an empirical investigation
Rasool, Aaleya
;
Shah, Farooq Ahmad
;
Tanveer, Muhammad
- In:
Journal of internet commerce
20
(
2021
)
3
,
pp. 273-292
Persistent link: https://www.econbiz.de/10012549662
Saved in:
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