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isPartOf:"Journal of marketing management : MM"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"The service industries journal"
~subject:"Complaint management"
~subject:"Customer integration"
~subject:"Kundenintegration"
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Search: subject_exact:"Beziehungsmanagement"
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Complaint management
Customer integration
Kundenintegration
Beziehungsmarketing
386
Relationship marketing
386
Consumer behaviour
162
Konsumentenverhalten
162
Dienstleistungsqualität
128
Service quality
128
Customer satisfaction
126
Kundenzufriedenheit
126
Hotel industry
43
Hotellerie
43
Brand management
42
Markenführung
42
Brand image
35
Markenimage
35
Beschwerdemanagement
30
Customer service
29
Kundenservice
29
Customer value
28
Kundenwert
28
Confidence
26
Vertrauen
26
Betriebliche Wertschöpfung
25
Internet marketing
25
Online-Marketing
25
Value creation
25
Social Web
24
Social web
24
Emotion
23
Marketing management
23
Marketingmanagement
23
Gastronomie
22
Lieferantenmanagement
22
Restaurant industry
22
Supplier relationship management
22
Taiwan
19
Viral marketing
18
Virales Marketing
18
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1
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Article
72
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Article in journal
73
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73
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1
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English
73
Author
All
Buttle, Francis A.
2
Hollebeek, Linda D.
2
Horbel, Chris
2
Lin, Wen-bao
2
Malthouse, Edward C.
2
Popp, Bastian
2
Vázquez Casielles, Rodolfo
2
Woratschek, Herbert
2
Abu Farha, Allam K.
1
Addo, Prince Clement
1
Aguilar-Rojas, Oscar
1
Aksoy, Nilsah Cavdar
1
Al Khateeb, Amr
1
Alasker, Thamir Hamad
1
Alnawas, Ibrahim
1
Ang, Lawrence
1
Arici, Hasan Evrim
1
Asare, Andy Ohemeng
1
Au, Norman
1
Aziz, Mariam Ashraf
1
Baek, Wooyeul
1
Balaji, M. S.
1
Ballester, Estefania
1
Baron, Steve
1
Baumann, Jasmin
1
Baydogan Turkay, Pinar
1
Bowden, Jana
1
Bradley, Graham L.
1
Braun, Jakob
1
Bridson, Kerrie
1
Brodie, Ronderick J.
1
Buhalis, Dimitrios
1
Byon, Kevin K.
1
Cai, Ruiying
1
Calder, Bobby J.
1
Canhoto, Ana Isabel Domingos
1
Canter, Deborah D.
1
Cantor, Victor John M.
1
Casado-Díaz, Ana B.
1
Cassidy, Kim
1
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Published in...
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Journal of marketing management : MM
International journal of contemporary hospitality management
The service industries journal
Journal of business research : JBR
116
Journal of retailing and consumer services
81
The journal of services marketing
49
International journal of hospitality management
43
Industrial marketing management : the international journal for industrial and high-tech firms
36
Journal of service management
29
SpringerLink / Bücher
26
Journal of service research : JSR
25
Journal of strategic marketing
22
Service business
22
Journal of hospitality marketing & management
21
Journal of the Academy of Marketing Science
20
Journal of service research
19
The journal of business & industrial marketing
18
Services marketing quarterly
17
Marketing intelligence & planning
16
Tourism management : research, policies, practice
16
Journal of marketing
15
Customer engagement : contemporary issues and challenges
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
The journal of product & brand management
14
Business horizons
13
Handbook of research on customer engagement
12
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
12
Journal of service theory and practice : JSTP
12
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
11
Cogent business & management
10
International journal of production economics
10
Journal of service theory and practice
10
Journal of travel and tourism marketing
10
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
European journal of marketing
9
Gabler Edition Wissenschaft
9
International journal of quality and service sciences
9
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
9
Journal of internet commerce
9
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ECONIS (ZBW)
73
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1
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
2
Mediating customer engagement in the relationship between fast-food restaurants' innovativeness and brand evangelism during COVID-19 : evidence from emergent markets
Khashan, Mohamed A.
;
Elsotouhy, Mohamed
;
Aziz, Mariam Ashraf
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1353-1374
Persistent link: https://www.econbiz.de/10014483845
Saved in:
3
Can perceived coolness enhance memorable customer experience? : the role of customer engagement
Tsaur, Sheng-Hshiung
;
Teng, Hsiu-Yu
;
Han, Tien-Cheng
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4468-4485
Persistent link: https://www.econbiz.de/10014430129
Saved in:
4
How does customer engagement value occur in restaurants? : a stimulus-organism-response(S-O-R) perspective
Kabadayi, Ebru Tumer
;
Aksoy, Nilsah Cavdar
;
Baydogan …
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 497-524
Persistent link: https://www.econbiz.de/10014321607
Saved in:
5
Revisiting a model of customer engagement cycle : a systematic review
Hoang, Duc
;
Kousi, Sofia
;
Martinez, Luis F.
;
Kumar, Satish
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 579-617
Persistent link: https://www.econbiz.de/10014321614
Saved in:
6
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
7
The effect of service failure severity on brand forgiveness : the moderating role of interpersonal attachment styles and thinking styles
Alnawas, Ibrahim
;
Al Khateeb, Amr
;
Abu Farha, Allam K.
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1691-1712
Persistent link: https://www.econbiz.de/10014280877
Saved in:
8
Females' customer engagement with eco-friendly restaurants in Instagram : the role of past visits
Ballester, Estefania
;
Ruiz Mafe, Carla
;
Rubio Benito, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
6
,
pp. 2267-2288
Persistent link: https://www.econbiz.de/10014280955
Saved in:
9
Metaverse as a driver for customer experience and value co-creation : implications for hospitality and tourism management and marketing
Buhalis, Dimitrios
;
Lin, Michael S.
;
Leung, Daniel
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 701-716
Persistent link: https://www.econbiz.de/10013546075
Saved in:
10
Reference effects and customer engagement in a museum visit
Siu, Noel Yee-Man
;
Zhang, Tracy Junfeng
;
Kwan, Ho Yan
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 482-508
Persistent link: https://www.econbiz.de/10013164473
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