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isPartOf:"Journal of marketing management : MM"
~person:"Díaz Martín, Ana María"
~person:"Füller, Johann"
~person:"Gabbott, Mark"
~subject:"Complaint management"
~subject:"Kundenintegration"
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Search: subject_exact:"Beziehungsmanagement"
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Complaint management
Kundenintegration
Beziehungsmarketing
3
Relationship marketing
3
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Customer satisfaction
2
Kundenzufriedenheit
2
Beschwerdemanagement
1
Brand image
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Lieferantenmanagement
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Supplier relationship management
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co-creation
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service relationships
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services
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Díaz Martín, Ana María
Füller, Johann
Gabbott, Mark
Buttle, Francis A.
2
Malthouse, Edward C.
2
Ang, Lawrence
1
Baron, Steve
1
Baumann, Jasmin
1
Bowden, Jana
1
Braun, Jakob
1
Bridson, Kerrie
1
Brodie, Ronderick J.
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Calder, Bobby J.
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Chiang, Chang-Tang
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Collinger, Tom
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Conduit, Jodie
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Evanschitzky, Heiner
1
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Gruner, Richard L.
1
Hollebeek, Linda D.
1
Johnson, Lester W.
1
Khanyapuss Punjaisri
1
Kim, Su Jung
1
Le Meunier-FitzHugh, Kenneth
1
Leckie, Civilai
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Lu, Xiaoming
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Marbach, Julia
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Maslowska, Ewa
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Matzler, Kurt
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Minkiewicz, Joanna
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Mooradian, Todd A.
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Naumann, Kay
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Nunan, Daniel
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Nyadzayo, Munyaradzi
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Parker, Kevin R.
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Journal of marketing management : MM
Asia Pacific journal of marketing and logistics
1
Journal of marketing theory and practice
1
Management decision : MD
1
The journal of product & brand management
1
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ECONIS (ZBW)
3
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Service relationships and the customer disengagement : engagement conundrum
Bowden, Jana
;
Gabbott, Mark
;
Naumann, Kay
- In:
Journal of marketing management : MM
31
(
2015
)
7/8
,
pp. 774-806
Persistent link: https://www.econbiz.de/10011309054
Saved in:
2
Analysis of the role of complaint management in the context of relationship marketing
Suárez Álvarez, Leticia
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of marketing management : MM
27
(
2011
)
1/2
,
pp. 143-164
Persistent link: https://www.econbiz.de/10008841666
Saved in:
3
Personality, person-brand fit, and brand community : an investigation of individuals, brands, and brand communities
Matzler, Kurt
;
Pichler, Elisabeth A.
;
Füller, Johann
; …
- In:
Journal of marketing management : MM
27
(
2011
)
9/10
,
pp. 874-890
Persistent link: https://www.econbiz.de/10009349582
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