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isPartOf:"Journal of marketing research : JMR"
~isPartOf:"Business horizons"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Einzelhandel"
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Search: subject_exact:"Beziehungsmanagement"
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Einzelhandel
Beziehungsmarketing
699
Relationship marketing
699
Consumer behaviour
508
Konsumentenverhalten
508
Customer satisfaction
270
Kundenzufriedenheit
270
Dienstleistungsqualität
190
Service quality
190
Retail trade
180
Brand management
119
Markenführung
119
Online retailing
92
Online-Handel
92
Social Web
87
Social web
87
Brand image
74
Markenimage
74
Internet marketing
66
Online-Marketing
66
Brand
65
Customer integration
64
Kundenintegration
64
Confidence
63
Vertrauen
63
Markenartikel
62
Customer experience
52
E-commerce
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Electronic Commerce
51
Viral marketing
50
Virales Marketing
50
Customer value
49
Kundenwert
48
Customer loyalty
44
Customer service
42
Emotion
41
Kundenservice
41
Marketing management
39
Marketingmanagement
39
Satisfaction
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180
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Lombart, Cindy
6
Louis, Didier
5
Das, Gopal
4
Elms, Jonathan
3
Klaus, Philipp
3
Molinillo, Sebastian
3
Mortimer, Gary
3
Pantano, Eleonora
3
Alexander, Bethan
2
Anaya-Sánchez, Rafael
2
Baier, Daniel
2
Banik, Shanta
2
Becker, Jörg
2
Burt, Steven
2
Chebat, Jean-Charles
2
Fazal-e-Hasan, Syed
2
Fellesson, Markus
2
Frasquet Deltoro, Marta
2
Ieva, Marco
2
Japutra, Arnold
2
Jin, Hyun Seung
2
Kuppelwieser, Volker
2
Li, Zonghuo
2
Maggioni, Isabella
2
Pandit, Ameet
2
Quach, Sara
2
Rosenbaum, Mark S.
2
Rosengren, Sara
2
Russell-Bennett, Rebekah
2
Salomonson, Nicklas
2
Teller, Christoph
2
Toufaily, Elissar
2
Vilches-Montero, Sonia
2
Wang, Di
2
Wästlund, Erik
2
Yang, Wensheng
2
Acheampong, Audrey
1
Adeola, Ogechi
1
Agrawal, Shiv Ratan
1
Aguilar-Illescas, Rocío
1
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Journal of marketing research : JMR
Business horizons
Journal of retailing and consumer services
Journal of retailing
46
Journal of business research : JBR
43
The international review of retail, distribution and consumer research
37
International journal of retail & distribution management
33
International journal of retail and distribution management
29
The journal of services marketing
15
Journal of strategic marketing
11
Marketing intelligence & planning
11
International journal of electronic marketing and retailing : IJEMR
10
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
10
Journal of the Academy of Marketing Science
10
Cogent business & management
9
Management science : journal of the Institute for Operations Research and the Management Sciences
9
International journal of production economics
8
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
8
Psychology & marketing
8
International journal of business information systems : IJBIS
7
International journal of electronic commerce : IJEC
7
Services marketing quarterly
7
European journal of marketing : EJM
6
European journal of operational research : EJOR
6
Journal of business economics and management
6
Journal of internet commerce
6
Journal of operations management
6
Journal of service management
6
Service business
6
SpringerLink / Bücher
6
Technological forecasting & social change : an international journal
6
The journal of consumer marketing
6
Asia Pacific journal of marketing and logistics
5
Handelsforschung
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of technology marketing : IJTMkt
5
Journal of fashion marketing and management
5
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
5
Journal of marketing
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
The journal of product & brand management
5
The service industries journal
5
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ECONIS (ZBW)
180
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1
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
2
Customer definitions of moral value for retail brands : a qualitative understanding
Wei, Yunyi
;
Sit, Kokho
;
Ekinci, Yuksel
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014462367
Saved in:
3
Customization at a glance : investigating consumer experiences in mobile commerce applications
Siyal, Abdul Waheed
;
Chen, Hongzhuan
;
Shah, Syed Jamal
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460860
Saved in:
4
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
Saved in:
5
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
6
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
7
The impact of adopting customization policy and sustainability for improving consumer service in a dual-channel retailing
Chauhan, Ruchi
;
Majumder, Arunava
;
Kumar, Varun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-25
Persistent link: https://www.econbiz.de/10014372646
Saved in:
8
Is online-to-offline customer care support essential for consumer service?
Sarkar, Biswajit
;
Dey, Bikash Koli
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-29
Persistent link: https://www.econbiz.de/10014373304
Saved in:
9
On linking the perceived values of mobile shopping apps, customer well-being, and customer citizenship behavior : moderating role of customer intimacy
Garrouch, Karim
;
Ghali, Zohra
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014363976
Saved in:
10
Understanding the usability of retail fashion brand chatbots : evidence from customer expectations and experiences
Aslam, Usman
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364467
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