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isPartOf:"Journal of marketing research : JMR"
~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Einzelhandel"
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Search: subject_exact:"Beziehungsmanagement"
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Einzelhandel
Beziehungsmarketing
725
Relationship marketing
725
Consumer behaviour
527
Konsumentenverhalten
527
Customer satisfaction
283
Kundenzufriedenheit
283
Dienstleistungsqualität
199
Service quality
199
Retail trade
183
Brand management
129
Markenführung
129
Online retailing
91
Online-Handel
91
Brand image
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Markenimage
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Brand
71
Social Web
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Social web
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Confidence
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Markenartikel
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Vertrauen
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Customer integration
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Kundenintegration
60
Internet marketing
57
Online-Marketing
57
Viral marketing
51
Virales Marketing
51
Customer experience
47
E-commerce
47
Electronic Commerce
47
Emotion
46
Customer value
45
Customer loyalty
44
Kundenwert
44
Customer service
43
Kundenservice
42
Marketing management
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Marketingmanagement
42
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Lombart, Cindy
6
Louis, Didier
5
Das, Gopal
4
Elms, Jonathan
3
Klaus, Philipp
3
Molinillo, Sebastian
3
Mortimer, Gary
3
Pantano, Eleonora
3
Alexander, Bethan
2
Anaya-Sánchez, Rafael
2
Baier, Daniel
2
Banik, Shanta
2
Becker, Jörg
2
Burt, Steven
2
Chebat, Jean-Charles
2
Fazal-e-Hasan, Syed
2
Fellesson, Markus
2
Frasquet Deltoro, Marta
2
Ieva, Marco
2
Japutra, Arnold
2
Jin, Hyun Seung
2
Kuppelwieser, Volker
2
Li, Zonghuo
2
Maggioni, Isabella
2
Pandit, Ameet
2
Quach, Sara
2
Rosenbaum, Mark S.
2
Rosengren, Sara
2
Russell-Bennett, Rebekah
2
Salomonson, Nicklas
2
Teller, Christoph
2
Toufaily, Elissar
2
Vilches-Montero, Sonia
2
Wang, Di
2
Wästlund, Erik
2
Yang, Wensheng
2
Acheampong, Audrey
1
Adeola, Ogechi
1
Agrawal, Shiv Ratan
1
Aguilar-Illescas, Rocío
1
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Journal of marketing research : JMR
European journal of marketing : EJM
Journal of retailing and consumer services
Journal of business research : JBR
46
Journal of retailing
46
The international review of retail, distribution and consumer research
45
International journal of retail & distribution management
33
International journal of retail and distribution management
29
The journal of services marketing
15
Marketing intelligence & planning
13
Journal of strategic marketing
12
Journal of the Academy of Marketing Science
11
Cogent business & management
10
International journal of electronic marketing and retailing : IJEMR
10
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
10
Management science : journal of the Institute for Operations Research and the Management Sciences
9
International journal of production economics
8
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
8
Psychology & marketing
8
Services marketing quarterly
8
International journal of business information systems : IJBIS
7
International journal of electronic commerce : IJEC
7
European journal of operational research : EJOR
6
Journal of business economics and management
6
Journal of internet commerce
6
Journal of operations management
6
Journal of service management
6
Service business
6
SpringerLink / Bücher
6
Technological forecasting & social change : an international journal
6
The journal of consumer marketing
6
Asia Pacific journal of marketing and logistics
5
Handelsforschung
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of technology marketing : IJTMkt
5
Journal of fashion marketing and management
5
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
5
Journal of marketing
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
The journal of product & brand management
5
The service industries journal
5
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ECONIS (ZBW)
183
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1
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
2
Customer definitions of moral value for retail brands : a qualitative understanding
Wei, Yunyi
;
Sit, Kokho
;
Ekinci, Yuksel
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014462367
Saved in:
3
Customization at a glance : investigating consumer experiences in mobile commerce applications
Siyal, Abdul Waheed
;
Chen, Hongzhuan
;
Shah, Syed Jamal
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460860
Saved in:
4
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
Saved in:
5
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
6
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
7
Exploring the hedonic factors affecting customer experiences in phygital retailing
Banik, Shanta
;
Gao, Yongqiang
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014239822
Saved in:
8
Exploring customer concerns on service quality under the COVID-19 crisis : a social media analytics study from the retail industry
Li, Xinwei
;
Xu, Mao
;
Zeng, Wenjuan
;
Tse, Ying Kei
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014239860
Saved in:
9
The influence of the ethics of e-retailers on online customer experience and customer satisfaction
Mainardes, Emerson Wagner
;
Coutinho, Ananda Raquel Silva
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014240269
Saved in:
10
Customer deviance in retailing : managers' emotional support and employees' affective wellbeing
Mayr, Kathrin
;
Teller, Christoph
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014253513
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