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isPartOf:"Journal of marketing research : JMR"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Customer loyalty"
~subject:"Einzelhandel"
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Search: subject_exact:"Beziehungsmanagement"
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Customer loyalty
Einzelhandel
Beziehungsmarketing
630
Relationship marketing
630
Consumer behaviour
477
Konsumentenverhalten
477
Customer satisfaction
260
Kundenzufriedenheit
260
Dienstleistungsqualität
184
Service quality
184
Retail trade
177
Brand management
107
Markenführung
107
Online retailing
89
Online-Handel
89
Brand image
68
Markenimage
68
Social Web
68
Social web
68
Confidence
61
Vertrauen
61
Brand
58
Customer integration
57
Kundenintegration
57
Markenartikel
57
Internet marketing
53
Online-Marketing
53
Customer experience
47
E-commerce
46
Electronic Commerce
46
Viral marketing
46
Virales Marketing
46
Customer value
41
Kundenwert
40
Emotion
39
Customer service
38
Kundenservice
37
Satisfaction
37
Loyalty
35
Trust
33
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168
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2
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Article
207
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1
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208
Aufsatz in Zeitschrift
208
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1
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1
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1
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1
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English
208
Author
All
Lombart, Cindy
6
Louis, Didier
5
Das, Gopal
4
Elms, Jonathan
3
Klaus, Philipp
3
Molinillo, Sebastian
3
Mortimer, Gary
3
Pantano, Eleonora
3
Prentice, Catherine
3
Alexander, Bethan
2
Anaya-Sánchez, Rafael
2
Baier, Daniel
2
Banik, Shanta
2
Becker, Jörg
2
Bilgihan, Anil
2
Burt, Steven
2
Chebat, Jean-Charles
2
El-Adly, Mohammed Ismail
2
Fazal-e-Hasan, Syed
2
Fellesson, Markus
2
Frasquet Deltoro, Marta
2
Ieva, Marco
2
Islam, Jamid Ul
2
Japutra, Arnold
2
Jin, Hyun Seung
2
Kuppelwieser, Volker
2
Li, Zonghuo
2
Maggioni, Isabella
2
Pandit, Ameet
2
Quach, Sara
2
Rosenbaum, Mark S.
2
Rosengren, Sara
2
Russell-Bennett, Rebekah
2
Salomonson, Nicklas
2
Seger-Guttmann, Tali
2
Teller, Christoph
2
Toufaily, Elissar
2
Vasquez-Parraga, Arturo Z.
2
Vilches-Montero, Sonia
2
Wang, Chen-Ya
2
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Published in...
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Journal of marketing research : JMR
Journal of retailing and consumer services
Journal of business research : JBR
60
Journal of retailing
48
The international review of retail, distribution and consumer research
45
International journal of retail & distribution management
35
International journal of retail and distribution management
30
The journal of services marketing
22
Journal of the Academy of Marketing Science
19
Marketing intelligence & planning
16
Asia Pacific journal of marketing and logistics
13
Journal of strategic marketing
13
Service business
13
International journal of contemporary hospitality management
12
The TQM journal : the international review of organizational improvement
12
Journal of service management
11
The international journal of bank marketing : IJBM
11
Cogent business & management
10
International journal of electronic marketing and retailing : IJEMR
10
International journal of hospitality management
10
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
10
European journal of marketing : EJM
9
Management science : journal of the Institute for Operations Research and the Management Sciences
9
Technological forecasting & social change : an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of production economics
8
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
8
Psychology & marketing
8
Services marketing quarterly
8
The journal of business & industrial marketing
8
Australasian marketing journal
7
European journal of operational research : EJOR
7
International journal of business information systems : IJBIS
7
International journal of electronic commerce : IJEC
7
International journal of quality and service sciences
7
Journal of internet commerce
7
Marketing letters : a journal of research in marketing
7
The journal of consumer marketing
7
The service industries journal
7
Business horizons
6
International journal of quality & reliability management
6
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ECONIS (ZBW)
208
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208
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1
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
2
Customer definitions of moral value for retail brands : a qualitative understanding
Wei, Yunyi
;
Sit, Kokho
;
Ekinci, Yuksel
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014462367
Saved in:
3
Customization at a glance : investigating consumer experiences in mobile commerce applications
Siyal, Abdul Waheed
;
Chen, Hongzhuan
;
Shah, Syed Jamal
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460860
Saved in:
4
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
Saved in:
5
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
6
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
7
The study of brand loyalty and switching cost on OTT bundled service choice : focusing on reference-dependent preferences in the saturated market
Kim, Kyungah
;
Kim, Junghun
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462320
Saved in:
8
Exploring the hedonic factors affecting customer experiences in phygital retailing
Banik, Shanta
;
Gao, Yongqiang
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014239822
Saved in:
9
Exploring customer concerns on service quality under the COVID-19 crisis : a social media analytics study from the retail industry
Li, Xinwei
;
Xu, Mao
;
Zeng, Wenjuan
;
Tse, Ying Kei
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014239860
Saved in:
10
The influence of the ethics of e-retailers on online customer experience and customer satisfaction
Mainardes, Emerson Wagner
;
Coutinho, Ananda Raquel Silva
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014240269
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