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isPartOf:"Journal of retailing"
~person:"Breugelmans, Els"
~person:"Zhang, Yufei"
~subject:"E-commerce"
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E-commerce
Online retailing
8
Online-Handel
8
Consumer behaviour
6
Electronic Commerce
6
Konsumentenverhalten
6
Distribution channel
4
Einzelhandel
4
Food retailing
4
Lebensmitteleinzelhandel
4
Retail trade
4
Vertriebsweg
4
Beziehungsmarketing
3
Food trade
3
Lebensmittelhandel
3
Relationship marketing
3
Grocery shopping
2
Multichannel retailing
2
Beschwerdemanagement
1
Brand image
1
Category expansion
1
Channel use
1
Comparison
1
Complaint management
1
Customer learning
1
Customer satisfaction
1
Customer service
1
Decision under uncertainty
1
E-tailer
1
Entscheidung unter Unsicherheit
1
Expansion
1
Information behaviour
1
Informationsverhalten
1
Internet marketing
1
Kundenservice
1
Kundenzufriedenheit
1
Ladengestaltung
1
Loyalty
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Markenimage
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Market share
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Breugelmans, Els
Zhang, Yufei
Campo, Katia
3
Lamey, Lien
3
Melis, Kristina
3
Ratchford, Brian Thomas
3
Blut, Markus
2
Gauri, Dinesh Kumar
2
Hult, G. Tomas M.
2
Soysal, Gonca
2
Zentner, Alejandro
2
Alhoqail, Saad
1
Anderl, Eva
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Andras, Trina Larsen
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Arora, Neeraj
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Batsakis, Georgios
1
Benedicktus, Ray L.
1
Bhatnagar, Amit
1
Bijmolt, H. A.
1
Bodur, H. Onur
1
Brady, Michael K.
1
Calantone, Roger J.
1
Carr, Stephen
1
Chen, Lin
1
Chiang, Jeongwen
1
Cho, Hyun Young
1
Currim, Imran S.
1
Darke, Peter R.
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Deng, Jing
1
El Kihal, Siham
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Floyd, Kristopher
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Fogarty, John
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Fox, Edward J.
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Freling, Ryan
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Freling, Traci
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Gensler, Sonja
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Ghiassaleh, Arezou
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Gilbride, Timothy J.
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Haruvy, Ernan
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Hoang, Dong
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1
"Sorry, the product you ordered is out of stock" : effects of substitution policy in online grocery retailing
Hoang, Dong
;
Breugelmans, Els
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 26-45
Persistent link: https://www.econbiz.de/10014283356
Saved in:
2
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
3
Going online for groceries : drivers of category-level share of wallet expansion
Campo, Katia
;
Lamey, Lien
;
Breugelmans, Els
;
Melis, Kristina
- In:
Journal of retailing
97
(
2021
)
2
,
pp. 154-172
Persistent link: https://www.econbiz.de/10012648983
Saved in:
4
Antecedents and consequences of customer satisfaction : do they differ across online and offline purchases?
Hult, G. Tomas M.
;
Sharma, Pratyush Nidhi
;
Morgeson, …
- In:
Journal of retailing
95
(
2019
)
1
,
pp. 10-23
Persistent link: https://www.econbiz.de/10012102908
Saved in:
5
A bigger slice of the multichannel grocery pie : when does consumers' online channel use expand retailers' share of wallet?
Melis, Kristina
;
Campo, Katia
;
Lamey, Lien
;
Breugelmans, Els
- In:
Journal of retailing
92
(
2016
)
3
,
pp. 268-286
Persistent link: https://www.econbiz.de/10011566696
Saved in:
6
The impact of the multi-channel retail mix on online store choice : does online experience matter?
Melis, Kristina
;
Campo, Katia
;
Breugelmans, Els
;
Lamey, Lien
- In:
Journal of retailing
91
(
2015
)
2
,
pp. 272-288
Persistent link: https://www.econbiz.de/10011309679
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