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isPartOf:"Journal of retailing and consumer services"
~person:"Cambra-Fierro, Jesús"
~person:"Fazal-e-Hasan, Syed"
~person:"Harun, Ahasan"
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Beziehungsmarketing
10
Relationship marketing
10
Consumer behaviour
8
Customer satisfaction
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Konsumentenverhalten
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Kundenzufriedenheit
8
Dienstleistungsqualität
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Service quality
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Cambra-Fierro, Jesús
Fazal-e-Hasan, Syed
Harun, Ahasan
Prentice, Catherine
11
Lombart, Cindy
9
Park, Jungkun
7
Hollebeek, Linda D.
6
Klaus, Philipp
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Louis, Didier
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Agag, Gomaa
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Khan, Imran
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Molinillo, Sebastian
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Mortimer, Gary
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Rana, Nripendra P.
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Das, Gopal
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Han, Xiaoyun
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Kuppelwieser, Volker
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Loureiro, Sandra Maria Correia
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Quach, Sara
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Seger-Guttmann, Tali
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Söderlund, Magnus
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Thaichon, Park
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Abdelmoety, Ziad Hassan
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Anaya-Sánchez, Rafael
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Arndt, Aaron D.
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Bilgihan, Anil
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Carlson, Jamie
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Cheah, Jun-Hwa
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Dwivedi, Yogesh Kumar
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Elms, Jonathan
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Frasquet Deltoro, Marta
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Gong, Taeshik
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Islam, Jamid Ul
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Japutra, Arnold
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Karande, Kiran
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Kumar, Vikas
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Pantano, Eleonora
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Park, Eunil
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Journal of retailing and consumer services
Journal of business research : JBR
3
European business review : EBR ; the official journal of the International Management Centres, Europe
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of services and standards
1
Journal of business economics and management
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Journal of hospitality marketing & management
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Journal of service research
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Journal of service research : JSR
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Service business
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The journal of brand management : an international journal
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ECONIS (ZBW)
10
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1
Short-term and long-term effects of touchpoints on customer perceptions
Cambra-Fierro, Jesús
;
Polo-Redondo, Yolanda
;
Trifu, Andreea
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012581871
Saved in:
2
How do firms handle variability in customer experience? : a dynamic approach to better understanding customer retention
Cambra-Fierro, Jesús
;
Gao, Lily
;
Melero-Polo, Iguácel
; …
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012581938
Saved in:
3
Pursuit of loyalty in service recovery : the roles of brand equity and cognitive reappraisal as moderators
Harun, Ahasan
;
Rokonuzzaman, Md
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648862
Saved in:
4
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
5
An investigation into the link between consumer's product involvement and store loyalty : the roles of shopping value goals and information search as the mediating factors
Rokonuzzaman, Md
;
Harun, Ahasan
;
Al-Emran, Md
; …
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132265
Saved in:
6
How to influence consumer mindset : a perspective from service recovery
Harun, Ahasan
;
Rokonuzzaman, Md
;
Prybutok, Gayle
; …
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 65-77
Persistent link: https://www.econbiz.de/10011826039
Saved in:
7
Examining the role of consumer hope in explaining the impact of perceived brand value on customer-brand relationship outcomes in an online retailing environment
Fazal-e-Hasan, Syed
;
Ahmadi, Hormoz
;
Mortimer, Gary
; …
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 101-111
Persistent link: https://www.econbiz.de/10011808556
Saved in:
8
"Towards a co-creation framework in the retail banking services industry : do demographics influence?"
Cambra-Fierro, Jesús
;
Pérez, Lourdes
;
Grott, Emily
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 219-228
Persistent link: https://www.econbiz.de/10011629059
Saved in:
9
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
10
The role of customer gratitude in making relationship marketing investments successful
Fazal-e-Hasan, Syed
;
Lings, Ian
;
Neale, Larry
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
5
,
pp. 788-796
Persistent link: https://www.econbiz.de/10010407223
Saved in:
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