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isPartOf:"Journal of retailing and consumer services"
~subject:"Confidence"
~subject:"Emotion"
~subject:"Markenartikel"
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Search: subject_exact:"Customer experience management"
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Confidence
Emotion
Markenartikel
Beziehungsmarketing
582
Relationship marketing
582
Consumer behaviour
459
Konsumentenverhalten
459
Customer satisfaction
256
Kundenzufriedenheit
256
Dienstleistungsqualität
180
Service quality
180
Einzelhandel
176
Retail trade
176
Brand management
103
Markenführung
103
Online retailing
88
Online-Handel
88
Brand image
68
Markenimage
68
Social Web
64
Social web
64
Brand
58
Vertrauen
58
Customer integration
57
Kundenintegration
57
Internet marketing
53
Online-Marketing
53
Customer experience
47
E-commerce
46
Electronic Commerce
46
Viral marketing
45
Virales Marketing
45
Customer loyalty
41
Customer service
36
Satisfaction
36
Kundenservice
35
Loyalty
35
Trust
33
Customer engagement
32
Brand loyalty
31
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Lombart, Cindy
4
Louis, Didier
4
Park, Jungkun
3
Prentice, Catherine
3
Borges, Adilson
2
Casper Ferm, Lars-Erik
2
Chebat, Jean-Charles
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Dash, Ganesh
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Han, Xiaoyun
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Khan, Imran
2
Kim, Jiyoung
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Klaus, Philipp
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Kumar, Jitender
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Loureiro, Sandra Maria Correia
2
Nadeem, Waqar
2
Ngo, Liem Viet
2
Rubio Benito, Natalia
2
Thaichon, Park
2
Thurasamy Ramayah
2
Trinh, Giang
2
Adam, Nawal Abdalla
1
Adil, Mohd
1
Agag, Gomaa
1
Ahmad, Anees
1
Ahmadi, Hormoz
1
Al Halbusi, Hussam
1
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Aljaberi, Musheer A.
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1
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1
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1
Anh Thi Van Nguyen
1
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1
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Published in...
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Journal of retailing and consumer services
Journal of business research : JBR
140
The journal of product & brand management
75
The journal of brand management : an international journal
69
International journal of hospitality management
65
Industrial marketing management : the international journal for industrial and high-tech firms
41
The journal of services marketing
33
Asia Pacific journal of marketing and logistics
32
Journal of strategic marketing
32
Psychology & marketing
30
European journal of marketing : EJM
27
The journal of business & industrial marketing
27
Journal of hospitality marketing & management
26
International journal of contemporary hospitality management
25
Marketing intelligence & planning
25
The service industries journal
25
Cogent business & management
23
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
21
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
19
Journal of service management
19
Journal of travel and tourism marketing
19
The international journal of bank marketing : IJBM
19
Journal of promotion management : innovations in planning and applied research
18
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
17
International journal of electronic marketing and retailing : IJEMR
17
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
17
International journal of internet marketing and advertising : IJIMA
16
Journal of business ethics : JOBE
16
Service business
16
Tourism management : research, policies, practice
16
Journal of the Academy of Marketing Science
15
SpringerLink / Bücher
15
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
14
Journal of service research : JSR
14
European journal of marketing
13
Journal of business-to-business marketing
13
Journal of financial services marketing : JFSM
13
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
13
Services marketing quarterly
13
International journal of retail & distribution management
12
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ECONIS (ZBW)
143
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1
Hey Google, I trust you! : the consequences of brand anthropomorphism in voice-based artificial intelligence contexts
Patrizi, Michela
;
Šerić, Maja
;
Vernuccio, Maria
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462234
Saved in:
2
Customer definitions of moral value for retail brands : a qualitative understanding
Wei, Yunyi
;
Sit, Kokho
;
Ekinci, Yuksel
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014462367
Saved in:
3
Adoption, satisfaction, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag
;
Chakraborty, Shibashish
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
Saved in:
4
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
5
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
Saved in:
6
AR app-based brand engagement and outcomes : a moderated mediation approach
Khan, Imran
;
Fatma, Mobin
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460874
Saved in:
7
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
8
Changes and determinants of consumer shopping behavior in e-commerce and social media product Muslimah
Nofrizal
;
Juju, Undang
;
Sucherly
;
Arizal N
;
Waldelmi, Idel
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014236947
Saved in:
9
The effect of customer ethnocentrism and customer participation on global brand attitude : the perspective of Chinese customer
Hong, EunPyo
;
Park, Jungkun
;
Pensri Jaroenwanit
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014240277
Saved in:
10
Customer showrooming behavior, customer orientation, and emotional labor : sales control as a moderator
Park, Hyewon
;
Hur, Won-Moo
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014252735
Saved in:
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