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isPartOf:"Keskusteluaiheita / Elinkeinoelämän Tutkimuslaitos"
~isPartOf:"Amfiteatru economic : an economic and business research periodical"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Telecommunications policy : the international journal of digital economy, data sciences and new media"
~subject:"Dienstleistungsqualität"
~type_genre:"Article in journal"
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Search: subject_exact:"Smart phone"
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Dienstleistungsqualität
Mobile phone
103
Mobiltelefon
103
Mobile communications
68
Mobilkommunikation
68
Consumer behaviour
39
Konsumentenverhalten
39
Telecommunications industry
17
Telekommunikationssektor
17
Innovation diffusion
16
Innovationsdiffusion
16
Customer satisfaction
12
Kundenzufriedenheit
12
Competition
11
Telecommunications
11
Telekommunikation
11
Wettbewerb
11
Mobile Business
10
Mobile business
10
Telecommunications policy
9
Telekommunikationspolitik
9
Mobile phones
8
Online retailing
8
Online-Handel
8
Information technology
7
Informationstechnik
7
Innovation adoption
7
Innovationsakzeptanz
7
Internet
7
Mobile Anwendung
7
Mobile application
7
Service quality
7
Access regulation
6
Beziehungsmarketing
6
Japan
6
Netzregulierung
6
Relationship marketing
6
South Korea
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Südkorea
6
Einzelhandel
5
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Article
7
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Article in journal
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7
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English
7
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Berbel-Pineda, Juan M.
1
Birch, Nancy J.
1
Cambra-Fierro, Jesús
1
Culver, Jeffrey N.
1
Garín-Muñoz, Teresa
1
Gijón, Covadonga
1
Hsu, Jen-Hsien
1
Kato, Zoltan
1
López, Rafael
1
Mohsen, Kholoud
1
Omar, Suha
1
Oozeerally, Adam
1
Pleşea, Doru Alexandru
1
Pérez Amaral, Teodosio
1
Ruiz Díaz, Gonzalo
1
Ruiz-Benítez, Rocío
1
Shin, Dong-Hee
1
Sârbu, Roxana
1
Tesform, Goitom
1
Tsimonis, Georgios
1
Vázquez-Carrasco, Rosario
1
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Keskusteluaiheita / Elinkeinoelämän Tutkimuslaitos
Amfiteatru economic : an economic and business research periodical
Journal of retailing and consumer services
Telecommunications policy : the international journal of digital economy, data sciences and new media
Services marketing quarterly
5
Information systems and e-business management : ISeB
2
International journal of business & management : IJoBM
2
The journal of services marketing
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Applied economic analysis : AEA
1
Applied economics letters
1
Electronic commerce research
1
Global business review
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International economics & finance journal : (IEFJ)
1
International journal of bank marketing
1
International journal of business and emerging markets : IJBEM
1
International journal of business innovation and research
1
International journal of business innovation and research : IJBIR
1
International journal of economic research
1
International journal of economics and business research
1
International journal of electronic business
1
International journal of electronic customer relationship management : IJECRM
1
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
1
International journal of internet and enterprise management : IJIEM
1
International journal of process management and benchmarking : IJPMB
1
International journal of productivity and quality management : IJPQM
1
International journal of strategic change management : IJSCM
1
International journal of technology marketing : IJTMkt
1
Journal of business & economics research
1
Journal of business research : JBR
1
Journal of customer behaviour
1
Journal of decision systems
1
Journal of economic and financial sciences : JEF
1
Journal of global information management : an official publication of the Information Resources Management Association
1
Journal of hospitality marketing & management
1
Journal of management and strategy : JMS
1
Journal of open innovation : technology, market, and complexity
1
Journal of service research : JSR
1
Journal of targeting, measurement and analysis for marketing
1
Managing service quality : MSQ ; an international journal
1
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ECONIS (ZBW)
7
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7
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date (oldest first)
1
M-commerce : the nexus between mobile shopping service quality and loyalty
Omar, Suha
;
Mohsen, Kholoud
;
Tsimonis, Georgios
; …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012502686
Saved in:
2
The influence of satisfaction on customer retention in mobile phone market
Ruiz Díaz, Gonzalo
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 75-85
Persistent link: https://www.econbiz.de/10011697888
Saved in:
3
Consumer complaint behaviour in telecommunications : the case of mobile phone users in Spain
Garín-Muñoz, Teresa
;
Pérez Amaral, Teodosio
;
Gijón, …
- In:
Telecommunications policy : the international journal …
40
(
2016
)
8
,
pp. 804-820
Persistent link: https://www.econbiz.de/10011621585
Saved in:
4
Switching behavior of U.S. mobile phone service customers after providers shift from contract to no contract mobile phone service plans
Tesform, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 154-163
Persistent link: https://www.econbiz.de/10011598729
Saved in:
5
Effect of the customer experience on satisfaction with smartphones : assessing smart satisfaction index with partial least squares
Shin, Dong-Hee
- In:
Telecommunications policy : the international journal …
39
(
2015
)
8
,
pp. 627-641
Persistent link: https://www.econbiz.de/10011496004
Saved in:
6
Analysis of the moderating role of the gender variable in service recovery processes
Cambra-Fierro, Jesús
;
Berbel-Pineda, Juan M.
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
4
,
pp. 408-418
Persistent link: https://www.econbiz.de/10009755354
Saved in:
7
The quality of mobile phone services provided by Romanian operators, from consumers' perspective
Pleşea, Doru Alexandru
;
Sârbu, Roxana
;
Kato, Zoltan
- In:
Amfiteatru economic : an economic and business research …
15
(
2013
)
34
,
pp. 312-326
Persistent link: https://www.econbiz.de/10010343785
Saved in:
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