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isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Australia"
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Customer service
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Customer satisfaction
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Dienstleistungsqualität
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Hill, Sally Rao
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Mathies, Christine
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Managing service quality : MSQ ; an international journal
Audit report / The Auditor-General
3
International journal of hospitality management
3
Contemporary research in e-branding
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Cornell International Industrial and Labor Relations Reports
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Cornell international industrial and labor relations reports
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International journal of contemporary hospitality management
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International journal of physical distribution & logistics management : IJPD & LM
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International journal of value chain management : IJVCM
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Journal of service research : JSR
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Journal of travel and tourism marketing
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Management, organizations and society
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Manual of international marketing
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Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
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Modelling our future : population ageing, health and aged care
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New technology, work and employment
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Occupational Manuals and Projacts in Marketing
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Policy discussion paper / Department of Social Security
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Qualitative research in accounting & management : QRAM
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Services marketing quarterly
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The journal of services marketing
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The silver market phenomenon : business opportunities in an era of demographic change
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Building friendships and relationships : the role of conversation in hairdressing service encounters
Garzaniti, Ivana
;
Pearce, Glenn
;
Stanton, John
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
6
,
pp. 667-687
Persistent link: https://www.econbiz.de/10009407377
Saved in:
2
The effect of accent of service employee on customer service evaluation
Hill, Sally Rao
;
Tombs, Alastair
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
6
,
pp. 649-666
Persistent link: https://www.econbiz.de/10009407380
Saved in:
3
Customer service understanding : gender differences of frontline employees
Mathies, Christine
;
Burford, Marion
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
6
,
pp. 636-648
Persistent link: https://www.econbiz.de/10009407381
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