The effect of accent of service employee on customer service evaluation
Sally Rao Hill; Alastair Tombs
| Year of publication: |
2011
|
|---|---|
| Authors: | Hill, Sally Rao ; Tombs, Alastair |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 21.2011, 6, p. 649-666
|
| Subject: | Kundenservice | Customer service | Arbeitsmigranten | Migrant workers | Sprache | Language | Kundenzufriedenheit | Customer satisfaction | Australien | Australia |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009407380