Building friendships and relationships : the role of conversation in hairdressing service encounters
Year of publication: |
2011
|
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Authors: | Garzaniti, Ivana ; Pearce, Glenn ; Stanton, John |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 21.2011, 6, p. 667-687
|
Subject: | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Friseurhandwerk | Hairdressing industry | Australien | Australia |
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