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isPartOf:"The journal of business & industrial marketing"
~person:"Gebauer, Heiko"
~person:"Landry, Timothy D."
~person:"Spreng, Richard A."
~subject:"Dienstleistungsqualität"
~subject:"Information technology"
~subject:"Service quality"
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Search: subject_exact:"Produktbegleitende Dienstleistung"
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Dienstleistungsqualität
Information technology
Service quality
Bundling strategy
3
Leistungsbündel
3
Business services
2
Customer satisfaction
2
Dienstleistungsmanagement
2
Kundenzufriedenheit
2
Lieferantenmanagement
2
Organisationsstruktur
2
Organizational structure
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Service management
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Supplier relationship management
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Unternehmensdienstleistung
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Arbeitszufriedenheit
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B-to-B-Marketing
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Beziehungsmarketing
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Business-to-business marketing
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Capital goods industry
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Communication technologies
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Dienstleistungsmarketing
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Dienstleistungssektor
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Differentiation
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Disconfirmation
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Economic satisfaction
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Industrial services
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Industrie
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Informationstechnik
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Investitionsgüterindustrie
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Job satisfaction
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Management strategy
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Manufacturing industries
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Multinationales Unternehmen
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Quality management
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Qualitätsmanagement
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Satisfaction formation
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Service business orientation
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Gebauer, Heiko
Landry, Timothy D.
Spreng, Richard A.
Barbu, Cătălin Mihail
1
Briggs, Elten
1
Daugherty, Patricia J.
1
Florea, Dorian Laurentiu
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Granot, Elad
1
Gross, Andrew C.
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Javalgi, Rajshekhar G.
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Jian, Zhaoquan
1
Joseph, W. Benoy
1
Kindström, Daniel
1
Kowalkowski, Christian
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Osman, Osman Mohamed Ali
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Page, Thomas J.
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The journal of business & industrial marketing
Industrial marketing management : the international journal for industrial and high-tech firms
2
Universia business review : UBR
1
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ECONIS (ZBW)
3
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A framework of satisfaction for continually delivered business services
Briggs, Elten
;
Landry, Timothy D.
;
Daugherty, Patricia J.
- In:
The journal of business & industrial marketing
31
(
2016
)
1
,
pp. 112-122
Persistent link: https://www.econbiz.de/10011539353
Saved in:
2
ICT as a catalyst for service business orientation
Kowalkowski, Christian
;
Kindström, Daniel
;
Gebauer, Heiko
- In:
The journal of business & industrial marketing
28
(
2013
)
6
,
pp. 506-513
Persistent link: https://www.econbiz.de/10009790087
Saved in:
3
Service quality and satisfaction in business-to-business services
Spreng, Richard A.
;
Shi, Linda Hui
;
Page, Thomas J.
- In:
The journal of business & industrial marketing
24
(
2009
)
8
,
pp. 537-548
Persistent link: https://www.econbiz.de/10009525702
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