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isPartOf:"The journal of services marketing"
~isPartOf:"Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior"
~subject:"Konsumentenverhalten"
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Search: subject_exact:"Emotion"
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Konsumentenverhalten
Emotion
92
Consumer behaviour
35
Beziehungsmarketing
20
Customer satisfaction
20
Kundenzufriedenheit
20
Relationship marketing
20
Arbeitsverhalten
17
Work behaviour
17
Organizational behaviour
15
Verhalten in Organisationen
15
Dienstleistungsqualität
13
Service quality
13
Stress
13
Work stress
13
Arbeitszufriedenheit
12
Job satisfaction
12
Customer service
10
Kundenservice
10
Arbeitspsychologie
7
Bibliometrics
7
Bibliometrie
7
Cognition
7
Kognition
7
Organizational psychology
7
Personality psychology
6
Persönlichkeitspsychologie
6
emotional exhaustion
6
Arbeitsgruppe
5
Intelligence
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Intelligenz
5
Satisfaction
5
Team
5
USA
5
United States
5
affect
5
Beschwerdemanagement
4
Complaint management
4
Dienstleistungsmarketing
4
Emotional exhaustion
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35
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Svari, Sander
2
Svensson, Göran
2
Aldas-Manzano, Joaquin
1
Almanza, Barbara
1
Anaya, Gerardo Joel
1
Beatson, Amanda
1
Becerra, Enrique
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1
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1
Ferreira, Ivani
1
Fielding, Kelly S.
1
Folse, Judith Anne Garretson
1
Funches, Vanessa
1
Garry, Tony
1
Geiger, Susi
1
Gilboa, Shaked
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Godefroit-Winkel, Delphine
1
Greer, Dominique A.
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Han, Jing
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Hekman, David R.
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Hideg, Ivona
1
Huang, Yu-Shan
1
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1
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1
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1
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1
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The journal of services marketing
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
Journal of business research : JBR
159
Journal of retailing and consumer services
125
International journal of hospitality management
78
Psychology & marketing
56
Journal of consumer research : JCR ; an interdisciplinary bimonthly
51
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
40
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
39
Tourism management : research, policies, practice
39
The journal of brand management : an international journal
37
Journal of hospitality marketing & management
35
Journal of travel and tourism marketing
34
The journal of product & brand management
33
European journal of marketing : EJM
31
International journal of consumer studies
31
International journal of contemporary hospitality management
27
Journal of marketing research : JMR
26
The service industries journal
24
European journal of marketing
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of marketing communications
23
Marketing letters : a journal of research in marketing
23
Tourism management perspectives : TMP
21
International journal of advertising : the review of marketing communications
20
Journal of consumer behaviour : an international research review
20
Journal of business ethics : JOBE
17
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
17
Journal of marketing management : MM
17
Asia Pacific journal of marketing and logistics
16
Journal of behavioral decision making
16
Journal of promotion management : innovations in planning and applied research
16
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
15
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
15
Journal of consumer research : JCR ; an interdisciplinary journal
15
Journal of economic psychology : research in economic psychology and behavioral economics
15
The international review of retail, distribution and consumer research
15
Cogent business & management
14
Journal of customer behaviour
14
Journal of service research : JSR
14
The journal of consumer marketing
14
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ECONIS (ZBW)
35
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11
When expressions of fake emotions elicit negative reactions : the role of observers' dialectical thinking
Hideg, Ivona
;
Kleef, Gerben A. van
- In:
Journal of organizational behavior : OB ; the internat. …
38
(
2017
)
8
,
pp. 1196-1212
Persistent link: https://www.econbiz.de/10011821684
Saved in:
12
Influence of empathy on hotel guests' emotional service experience
Umasuthan, Hamsanandini
;
Park, Oun-Joung
;
Ryu, Jong-Hyun
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 618-635
Persistent link: https://www.econbiz.de/10011801636
Saved in:
13
How does customer orientation influence authentic emotional display?
Huang, Yu-Shan
;
Brown, Tom
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 316-326
Persistent link: https://www.econbiz.de/10011524406
Saved in:
14
Gratitude in service encounters : implications for building loyalty
Bock, Dora Elizabeth
;
Folse, Judith Anne Garretson
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 341-358
Persistent link: https://www.econbiz.de/10011524416
Saved in:
15
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
16
The role of service relationships in employees' and customers' emotional behavior, and customer-related outcomes
Medler-Liraz, Hana
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 437-448
Persistent link: https://www.econbiz.de/10011615477
Saved in:
17
Emotional appeal in recruitment advertising and applicant attraction : unpacking national cultural differences
Han, Jing
;
Ling, Juan
- In:
Journal of organizational behavior : OB ; the internat. …
37
(
2016
)
8
,
pp. 1202-1223
Persistent link: https://www.econbiz.de/10011568881
Saved in:
18
Retrospective: the importance of servicescapes in leisure service settings
Wakefield, Kirk L.
;
Blodgett, Jeffrey
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 686-691
Persistent link: https://www.econbiz.de/10011590914
Saved in:
19
Effects of visual servicescape aesthetics comprehension and appreciation on consumer experience
Lin, Ingrid Y.
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 692-712
Persistent link: https://www.econbiz.de/10011590915
Saved in:
20
Restaurant tipping and customers' susceptibility to emotional contagion
Koku, Paul Sergius
;
Savas, Selen
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 762-772
Persistent link: https://www.econbiz.de/10011590922
Saved in:
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