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isPartOf:"The journal of services marketing"
~person:"Blodgett, Jeffrey"
~person:"Cronin, J. J."
~person:"Moon, Tae Won"
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Emotion
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Arbeitszufriedenheit
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Beziehungsmarketing
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Dienstleistungsqualität
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Blodgett, Jeffrey
Cronin, J. J.
Moon, Tae Won
Hur, Won-moo
2
Svari, Sander
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Svensson, Göran
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Al-Okaily, Nour Salah
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The journal of services marketing
Career development international : the journal for executive, consultants, academics and individuals
2
Business research quarterly : BRQ
1
European journal of marketing
1
Journal of Services Marketing
1
Journal of business research : JBR
1
Journal of service research
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Journal of service theory and practice : JSTP
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Journal of the Academy of Marketing Science
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Management decision : MD
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ECONIS (ZBW)
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1
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
2
Retrospective: the importance of servicescapes in leisure service settings
Wakefield, Kirk L.
;
Blodgett, Jeffrey
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 686-691
Persistent link: https://www.econbiz.de/10011590914
Saved in:
3
Customer response to employee emotional labor : the structural relationship between emotional labor, job satisfaction, and customer satisfaction
Hur, Won-moo
;
Moon, Tae Won
;
Jung, Yeon Sung
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 71-80
Persistent link: https://www.econbiz.de/10010531127
Saved in:
4
The moderating roles of organizational justice on the relationship between emotional exhaustion and organizational loyalty in airline services
Hur, Won-moo
;
Park, Sang Il
;
Moon, Tae Won
- In:
The journal of services marketing
28
(
2014
)
3
,
pp. 195-206
Persistent link: https://www.econbiz.de/10010391434
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