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isPartOf:"The journal of services marketing"
~subject:"Consumer behaviour"
~subject:"Service quality"
~type_genre:"Article in journal"
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Search: subject_exact:"Kundenintegration"
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Consumer behaviour
Service quality
Customer integration
44
Kundenintegration
44
Beziehungsmarketing
30
Relationship marketing
30
Betriebliche Wertschöpfung
18
Value creation
18
Dienstleistung
15
Services
15
Konsumentenverhalten
14
Co-creation
11
Service-Dominant Logic
11
Service-dominant logic
11
Dienstleistungsqualität
10
Dienstleistungssektor
10
Service industry
10
Customer satisfaction
9
Customer service
9
Customer value
9
Dienstleistungsmarketing
9
Kundenservice
9
Kundenwert
9
Kundenzufriedenheit
9
Services marketing
9
Customer engagement
7
Customer participation
7
New product development
7
Produktentwicklung
7
Innovation
6
Social Web
6
Social web
6
Value co-creation
6
Brand management
5
Dienstleistungsmanagement
5
Innovation management
5
Innovationsmanagement
5
Markenführung
5
Service innovation
5
Service management
5
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16
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1
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Article
20
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Article in journal
Aufsatz in Zeitschrift
20
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English
20
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Aldas-Manzano, Joaquin
1
Carlini, Joan
1
Chi, Ming
1
Chumpitaz Caceres, Rubén
1
Cronin, J. J.
1
Dong, Beibei
1
Edvardsson, Bo
1
Elg, Mattias
1
Engström, Jon
1
Ferreira, Ivani
1
Garry, Tony
1
Grealish, Laurie
1
Guo, Lin
1
Harrigan, Paul
1
Harwood, Tracy
1
Hau Nguyen Le
1
Hendricks, Jennifer
1
Hernández Ortega, Blanca
1
Hilton, Toni
1
Hughes, Tim
1
Hur, Won-Moo
1
Hwang, Hansol
1
Inanc, Duygu
1
Jouny-Rivier, Elodie
1
Kim, Soon-Ho
1
Kim, Young-Jin
1
Koch, Stefan
1
Lee, Seonjeong
1
Little, Ed
1
Lundberg, Erik
1
Marandi, Ebi
1
Martin, Charles L.
1
McLaren-Kennedy, Annette
1
Muir, Rachel
1
Mulcahy, Rory
1
Nguyen, Dung Tien
1
Nilsson, Jonas
1
Parkinson, Joy
1
Plé, Lo͏i͏̈c
1
Reynoso, Javier
1
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Published in...
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The journal of services marketing
Journal of business research : JBR
64
Journal of retailing and consumer services
62
Journal of service management
25
International journal of hospitality management
21
The service industries journal
19
Journal of the Academy of Marketing Science
14
Service business
13
The journal of product & brand management
13
Journal of marketing management : MM
12
Journal of strategic marketing
12
Technological forecasting & social change : an international journal
12
Industrial marketing management : the international journal for industrial and high-tech firms
11
Marketing intelligence & planning
10
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
9
Journal of service research : JSR
9
Services marketing quarterly
9
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
8
International journal of contemporary hospitality management
8
International journal of technology marketing : IJTMkt
8
Journal of marketing
8
European journal of marketing : EJM
7
International journal of consumer studies
7
International journal of innovation management
7
International journal of quality and service sciences
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of internet commerce
7
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
7
Journal of service research
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
Public management review
7
Research policy : policy, management and economic studies of science, technology and innovation
7
The journal of business & industrial marketing
7
The journal of consumer marketing
7
Cogent business & management
6
European journal of marketing
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of marketing management : JMM ; journal of the Academy of Marketing
6
Journal of service theory and practice : JSTP
6
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ECONIS (ZBW)
20
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20
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1
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
2
Transforming health-care service through consumer co-creation : directions for service design
Carlini, Joan
;
Muir, Rachel
;
McLaren-Kennedy, Annette
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 326-343
Persistent link: https://www.econbiz.de/10014515638
Saved in:
3
Which loyalty program do customers prefer : a coalition program or a single-firm program?
Shirai, Miyuri
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 563-573
Persistent link: https://www.econbiz.de/10014276931
Saved in:
4
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun
;
Tang, Chuanyi
;
Guo, Lin
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Saved in:
5
Customer engagement in online service brand communities
Chi, Ming
;
Harrigan, Paul
;
Xu, Yongshun
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 201-216
Persistent link: https://www.econbiz.de/10013407472
Saved in:
6
Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
7
Relational cohesion between users and smart voice assistants
Hernández Ortega, Blanca
;
Aldas-Manzano, Joaquin
; …
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 725-740
Persistent link: https://www.econbiz.de/10013407596
Saved in:
8
Value co-creation in services for animal companions
Hendricks, Jennifer
;
Schmitz, Gertrud
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 831-845
Persistent link: https://www.econbiz.de/10013407607
Saved in:
9
Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham
;
Hau Nguyen Le
;
Nguyen, Dung Tien
; …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
Saved in:
10
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
Saved in:
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