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isPartOf:"The journal of services marketing"
~subject:"Customer engagement"
~subject:"Social behaviour"
~type_genre:"Article in journal"
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Customer engagement
Social behaviour
Emotion
45
Consumer behaviour
31
Konsumentenverhalten
31
Beziehungsmarketing
19
Customer satisfaction
19
Kundenzufriedenheit
19
Relationship marketing
19
Dienstleistungsqualität
13
Service quality
13
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9
Kundenservice
9
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6
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4
Beschwerdemanagement
4
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4
Dienstleistungsmarketing
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Emotional exhaustion
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Emotions
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Services marketing
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Mobilkommunikation
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Aldas-Manzano, Joaquin
1
Almanza, Barbara
1
Anaya, Gerardo Joel
1
Dalakas, Vassilis
1
Ferreira, Ivani
1
Garry, Tony
1
Harwood, Tracy
1
Hernández Ortega, Blanca
1
Hwang, Jiyoung
1
Kandampully, Jay
1
Mattila, Anna S.
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Melancon, Joanna Phillips
1
Miao, Li
1
Phau, Ian
1
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The journal of services marketing
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
9
Journal of nonprofit & public sector marketing
8
Journal of consumer research : JCR ; an interdisciplinary bimonthly
6
Journal of business ethics : JOBE
4
Journal of retailing and consumer services
4
Journal of business research : JBR
3
Journal of economic behavior & organization : JEBO
3
Journal of economic psychology : research in economic psychology and behavioral economics
3
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
2
Entrepreneurship, theory and practice : ET & P
2
International journal of contemporary hospitality management
2
International journal of hospitality management
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of behavioral and experimental economics
2
Journal of behavioral decision making
2
Journal of business and psychology
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Management and organization review : MOR ; the official journal of The International Association for Chinese Management Research
2
Marketing intelligence & planning
2
Psychology & marketing
2
Theory and decision : an international journal for multidisciplinary advances in decision science
2
Academy of Management journal : AMJ
1
Academy of Management learning & education : AMLE
1
Asia Pacific journal of management
1
Baltic journal of management : BJM
1
British journal of management : BJM
1
Business & information systems engineering
1
Business horizons
1
Career development international : the journal for executive, consultants, academics and individuals
1
Cuadernos de administración : quarterly publication of Facultad de Ciencias de la Administración, Universidad del Valle
1
Education economics
1
Entrepreneurship theory and practice : ET&P
1
European journal of international management : EJIM
1
Finance research letters
1
Gadjah Mada international journal of business
1
Games
1
Global business review
1
Health marketing quarterly
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Human relations : towards the integration of the social sciences
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ECONIS (ZBW)
6
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1
Through the looking glass : perceiving risk and emotions toward cosmetic procedure engagement
Sood, Abhinav
;
Quintal, Vanessa Ann
;
Phau, Ian
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 14-28
Persistent link: https://www.econbiz.de/10012798379
Saved in:
2
Relational cohesion between users and smart voice assistants
Hernández Ortega, Blanca
;
Aldas-Manzano, Joaquin
; …
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 725-740
Persistent link: https://www.econbiz.de/10013407596
Saved in:
3
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
4
An investigation into gamification as a customer engagement experience environment
Harwood, Tracy
;
Garry, Tony
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 533-546
Persistent link: https://www.econbiz.de/10011418363
Saved in:
5
Embracing CSR in pro-social relationship marketing program : understanding driving forces of positive consumer responses
Hwang, Jiyoung
;
Kandampully, Jay
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 344-353
Persistent link: https://www.econbiz.de/10011387768
Saved in:
6
Fan identification, Schadenfreude toward hated rivals, and the mediating effects of Importance of Winning Index (IWIN)
Dalakas, Vassilis
;
Melancon, Joanna Phillips
- In:
The journal of services marketing
26
(
2012
)
1
,
pp. 51-59
Persistent link: https://www.econbiz.de/10009519753
Saved in:
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