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isPartOf:"The journal of services marketing"
~subject:"Job satisfaction"
~subject:"Markenführung"
~subject:"United States"
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Job satisfaction
Markenführung
United States
Emotion
45
Consumer behaviour
31
Konsumentenverhalten
31
Beziehungsmarketing
19
Customer satisfaction
19
Kundenzufriedenheit
19
Relationship marketing
19
Dienstleistungsqualität
13
Service quality
13
Customer service
9
Kundenservice
9
Arbeitszufriedenheit
6
Arbeitsverhalten
4
Beschwerdemanagement
4
Cognition
4
Complaint management
4
Dienstleistungsmarketing
4
Emotional exhaustion
4
Emotions
4
Kognition
4
Services marketing
4
Stress
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Work behaviour
4
Work stress
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Brand management
3
Customer engagement
3
Luxury goods
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Luxusgüter
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Mobilkommunikation
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Retail
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Satisfaction
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Service encounter
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Social behaviour
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Hur, Won-moo
2
Moon, Tae Won
2
Al-Okaily, Nour Salah
1
Alrawadieh, Ziad
1
Alzboun, Nidal
1
Becerra, Enrique
1
Bedi, Akanksha
1
Brooks, John R.
1
Funches, Vanessa
1
Garry, Tony
1
Harwood, Tracy
1
Hur, Won-Moo
1
Jain, Sheetal
1
Jillapalli, Ravi
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1
Kemp, Elyria
1
Koenig-Lewis, Nicole
1
Madupu, Vivek
1
Mishra, Sita
1
Moon, Taewon
1
Palmer, Adrian
1
Park, Sang Il
1
Ranganathan, Sampath Kumar
1
Saxena, Garima
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Schat, Aaron C. H.
1
Sen, Sandipan
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The journal of services marketing
International journal of hospitality management
50
Journal of business research : JBR
47
The journal of brand management : an international journal
40
The journal of product & brand management
32
Journal of consumer research : JCR ; an interdisciplinary bimonthly
24
Journal of retailing and consumer services
24
Journal of business ethics : JOBE
22
Academy of Management journal : AMJ
21
Journal of vocational behavior
18
Cogent business & management
14
International journal of contemporary hospitality management
14
Journal of managerial psychology
14
The international journal of human resource management
14
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
13
International journal of human resource management
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
12
Psychology & marketing
12
Tourism management : research, policies, practice
12
Journal of hospitality marketing & management
11
Administrative Sciences : open access journal
10
Human relations
10
Journal of business and psychology
10
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
10
Journal of promotion management : innovations in planning and applied research
10
The service industries journal
10
Working paper / National Bureau of Economic Research, Inc.
10
European journal of marketing : EJM
9
Human performance
9
Journal of personnel psychology
9
Journal of travel and tourism marketing
9
Leadership & organization development journal
9
Marketing letters : a journal of research in marketing
9
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
8
Management decision : MD
8
Management research review
8
Schauplätze dreidimensionaler Markeninszenierung : innovative Strategien und Erfolgsmodelle erlebnisorientierter Begegnungskommunikation ; Brand Parks, Museen, Flagship Stores, Messen, Events, Roadshows
8
Employee relations
7
International journal of market research
7
Management decision
7
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ECONIS (ZBW)
12
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1
The impact of eudaimonic well-being on experience and loyalty : a tourism context
Al-Okaily, Nour Salah
;
Alzboun, Nidal
;
Alrawadieh, Ziad
; …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 216-231
Persistent link: https://www.econbiz.de/10013542929
Saved in:
2
Enhancing affective commitment through gamified services of luxury brands : role of game mechanics and self-congruity
Saxena, Garima
;
Jain, Sheetal
;
Mishra, Sita
- In:
The journal of services marketing
37
(
2023
)
8
,
pp. 1018-1031
Persistent link: https://www.econbiz.de/10014333591
Saved in:
3
Employee revenge against uncivil customers
Bedi, Akanksha
;
Schat, Aaron C. H.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 636-649
Persistent link: https://www.econbiz.de/10011801639
Saved in:
4
The effect of workplace incivility on service employee creativity : the mediating role of emotional exhaustion and intrinsic motivation
Hur, Won-Moo
;
Moon, Taewon
;
Jun, Jea-Kyoon
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 302-315
Persistent link: https://www.econbiz.de/10011524400
Saved in:
5
An investigation into gamification as a customer engagement experience environment
Harwood, Tracy
;
Garry, Tony
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 533-546
Persistent link: https://www.econbiz.de/10011418363
Saved in:
6
Customer response to employee emotional labor : the structural relationship between emotional labor, job satisfaction, and customer satisfaction
Hur, Won-moo
;
Moon, Tae Won
;
Jung, Yeon Sung
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 71-80
Persistent link: https://www.econbiz.de/10010531127
Saved in:
7
Healthcare branding : developing emotionally based consumer brand relationships
Kemp, Elyria
;
Jillapalli, Ravi
;
Becerra, Enrique
- In:
The journal of services marketing
28
(
2014
)
2
,
pp. 126-137
Persistent link: https://www.econbiz.de/10010371785
Saved in:
8
The effects of anticipatory emotions on service satisfaction and behavioral intention
Koenig-Lewis, Nicole
;
Palmer, Adrian
- In:
The journal of services marketing
28
(
2014
)
6
,
pp. 437-451
Persistent link: https://www.econbiz.de/10010434609
Saved in:
9
The effects of relationship bonds on emotional exhaustion and turnover intentions in frontline employees
Wang, Edward Shih-tse
- In:
The journal of services marketing
28
(
2014
)
4
,
pp. 319-330
Persistent link: https://www.econbiz.de/10010411902
Saved in:
10
The moderating roles of organizational justice on the relationship between emotional exhaustion and organizational loyalty in airline services
Hur, Won-moo
;
Park, Sang Il
;
Moon, Tae Won
- In:
The journal of services marketing
28
(
2014
)
3
,
pp. 195-206
Persistent link: https://www.econbiz.de/10010391434
Saved in:
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