The effects of anticipatory emotions on service satisfaction and behavioral intention
Nicole Koenig-Lewis and Adrian Palmer
| Year of publication: |
2014
|
|---|---|
| Authors: | Koenig-Lewis, Nicole ; Palmer, Adrian |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 28.2014, 6, p. 437-451
|
| Subject: | Satisfaction | Emotions | Experience | Longitudinal | Anticipation | Behavioral intention | Emotion | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Mobilkommunikation | Mobile communications | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010434609