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isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~isPartOf:"Health marketing quarterly"
~isPartOf:"Journal of air transport management"
~subject:"Business process management"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Leistungsmessung von Unternehmen"
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Business process management
Dienstleistungsqualität
Performance measurement
103
Performance-Messung
103
Quality management
44
Qualitätsmanagement
44
Service quality
18
Airport
13
Firm performance
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Balanced Scorecard
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Data envelopment analysis
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He, Zhen
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C̆ubrani´c-Dobrodolac, Marjana
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Dabestani, Reza
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Dahlgaard-Park, Su Mi
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Denda, Nebojša
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Di Gravio, Giulio
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Dobrodolac, Momčilo
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Li, Xiangyang
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Lin, C. L.
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Health marketing quarterly
Journal of air transport management
Business process management journal
28
The service industries journal
19
International journal of production research
16
International journal of quality & reliability management
13
International journal of services and operations management
13
Benchmarking : an international journal ; BIJ
12
International journal of production economics
10
International journal of hospitality management
9
International journal of productivity and quality management : IJPQM
9
The TQM journal : the international review of organizational improvement
9
International journal of process management and benchmarking : IJPMB
8
International journal of contemporary hospitality management
7
Journal of business research : JBR
7
Knowledge and process management : the journal of corporate transformation ; the official journal of the Institute of Business Process Re-engineering
7
The international journal of productivity and performance management
7
The international journal of productivity and performance management : IJPPM
7
Total quality management & business excellence
7
Tourism management : research, policies, practice
7
International journal of quality and service sciences
6
Health care management review : HCM review
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
Journal of hospitality marketing & management
5
Quality management journal : QMJ
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of business information systems : IJBIS
4
Journal of health organization and management
4
Management, Prozessgestaltung, Kundenperspektive
4
Public management review
4
The journal of services marketing
4
Auditing : a journal of practice & theory
3
Cogent business & management
3
European journal of operational research : EJOR
3
Information systems management
3
International journal of business excellence
3
International journal of business performance management
3
International journal of logistics systems and management
3
International journal of pharmaceutical and healthcare marketing : IJPHM
3
International journal of services and standards
3
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ECONIS (ZBW)
24
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1
Functional efficiency in airport terminals : a review on Overall and Stratified Service Quality
Thampan, Aromal
;
Sinha, Kapil
;
Gurjar, Bhola R.
; …
- In:
Journal of air transport management
87
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012291811
Saved in:
2
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
3
Developing an instrument to measure lean manufacturing maturity and its relationship with operational performance
Bento, Graziela dos Santos
;
Tontini, Gérson
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 977-995
Persistent link: https://www.econbiz.de/10011918735
Saved in:
4
Understanding the relationship between effectiveness and outcome indicators to improve quality in healthcare
Cinaroglu, Songul
;
Baser, Onur
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1294-1311
Persistent link: https://www.econbiz.de/10011918971
Saved in:
5
Measuring the impact of soft and hard quality practices on service innovation and organisational performance
Khan, Bilal Ahmad
;
Naeem, Hummayoun
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1402-1426
Persistent link: https://www.econbiz.de/10011919000
Saved in:
6
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
7
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
8
Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
9
Measuring airport service quality : a multidimensional approach
Bezerra, George Christian Linhares
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
53
(
2016
),
pp. 85-93
Persistent link: https://www.econbiz.de/10011546120
Saved in:
10
Development and validation of a measurement instrument for assessing quality management practices in hospitals : an exploratory study
Xiong, Jingjing
;
He, Zhen
;
Ke, Ben
;
Zhang, Min
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 465-478
Persistent link: https://www.econbiz.de/10011579814
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