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isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~isPartOf:"Journal of air transport management"
~subject:"Dienstleistungsqualität"
~subject:"Fuzzy sets"
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Search: subject_exact:"Leistungsmessung von Unternehmen"
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Dienstleistungsqualität
Fuzzy sets
Performance measurement
98
Performance-Messung
98
Quality management
44
Qualitätsmanagement
44
Service quality
15
Airport
13
Firm performance
13
Flughafen
13
Unternehmenserfolg
13
Airline
11
Balanced Scorecard
11
Balanced scorecard
11
Fluggesellschaft
11
Data envelopment analysis
10
Data-Envelopment-Analyse
10
Performance management
9
Performance-Management
9
Customer satisfaction
8
Kundenzufriedenheit
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performance measurement
7
Business process management
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KMU
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Measurement
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Messung
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Prozessmanagement
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SME
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Taiwan
6
Air transport
5
Crisis management
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Einführung
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Fuzzy-Set-Theorie
5
Hospital
5
Implementation
5
Krankenhaus
5
Krisenmanagement
5
Luftverkehr
5
AHP approach
4
AHP-Verfahren
4
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English
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Chen, Kuen-Suan
2
He, Zhen
2
Zhang, Min
2
Baser, Onur
1
Bezerra, George Christian Linhares
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Chan, Ya-hui
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Chang, Huo-Tsan
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Chang, Tsang-Chuan
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Chen, H. T.
1
Chen, K. S.
1
Cinaroglu, Songul
1
Constantino, Francesco
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Dabestani, Reza
1
Dahlgaard, Jens Jörn
1
Dahlgaard-Park, Su Mi
1
Di Gravio, Giulio
1
Dinçer, Hasan
1
Feylizadeh, Mohammad Reza
1
Gomes, Carlos Francisco
1
Gurjar, Bhola R.
1
Hacıoğlu, Ümit
1
Jamali, Narjes
1
Jiang, Minghui
1
Jyoti, Jeevan
1
Ke, Ben
1
Khan, Bilal Ahmad
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Kim, Min Gyu
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Kolahi, Bahare
1
Kour, Sumeet
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Li, Xiangyang
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Lin, C. L.
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Lin, Shu-ping
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Liu, Peide
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Moxham, Claire
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Naeem, Hummayoun
1
Rajasekar, E.
1
Saljoughian, Mohammad
1
Shahin, Arash
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Sharma, Jyoti
1
Shin, Wan Seon
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of air transport management
The service industries journal
20
International journal of services and operations management
16
International journal of quality & reliability management
15
Benchmarking : an international journal ; BIJ
14
International journal of productivity and quality management : IJPQM
14
International journal of production research
11
Journal of business research : JBR
10
International journal of hospitality management
9
International journal of logistics systems and management
9
International journal of production economics
9
International journal of contemporary hospitality management
7
Tourism management : research, policies, practice
7
International journal of quality and service sciences
6
The TQM journal : the international review of organizational improvement
6
Health care management review : HCM review
5
Journal of hospitality marketing & management
5
The international journal of productivity and performance management
5
Total quality management & business excellence
5
Benchmarking : an international journal
4
International journal of applied management science
4
International journal of business information systems : IJBIS
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
Public management review
4
Socio-economic planning sciences : the international journal of public sector decision-making
4
The international journal of productivity and performance management : IJPPM
4
The journal of services marketing
4
Auditing : a journal of practice & theory
3
Business performance measurement and management : new contexts, themes and challenges
3
Cogent business & management
3
European journal of operational research : EJOR
3
Health marketing quarterly
3
International journal of business excellence
3
International journal of business performance and supply chain modelling
3
International journal of logistics : research and applications
3
International journal of logistics systems and management : IJLSM
3
International journal of pharmaceutical and healthcare marketing : IJPHM
3
International journal of process management and benchmarking : IJPMB
3
International journal of services and standards
3
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ECONIS (ZBW)
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1
Prioritization of aircraft maintenance unit strategies using fuzzy Analytic Network Process : a case study
Jamali, Narjes
;
Feylizadeh, Mohammad Reza
;
Liu, Peide
- In:
Journal of air transport management
93
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012545481
Saved in:
2
Functional efficiency in airport terminals : a review on Overall and Stratified Service Quality
Thampan, Aromal
;
Sinha, Kapil
;
Gurjar, Bhola R.
; …
- In:
Journal of air transport management
87
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012291811
Saved in:
3
Developing a performance evaluation matrix to enhance the learner satisfaction of an e-learning system
Yu, Chun-Min
;
Chang, Huo-Tsan
;
Chen, Kuen-Suan
- In:
Total quality management & business excellence : an …
29
(
2018
)
7
,
pp. 727-745
Persistent link: https://www.econbiz.de/10011883962
Saved in:
4
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
5
Understanding the relationship between effectiveness and outcome indicators to improve quality in healthcare
Cinaroglu, Songul
;
Baser, Onur
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1294-1311
Persistent link: https://www.econbiz.de/10011918971
Saved in:
6
Measuring the impact of soft and hard quality practices on service innovation and organisational performance
Khan, Bilal Ahmad
;
Naeem, Hummayoun
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1402-1426
Persistent link: https://www.econbiz.de/10011919000
Saved in:
7
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
8
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
9
Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
10
Balanced scorecard based performance measurement of European airlines using a hybrid multicriteria decision making approach under the fuzzy environment
Dinçer, Hasan
;
Hacıoğlu, Ümit
;
Yüksel, Serhat
- In:
Journal of air transport management
63
(
2017
),
pp. 17-33
Persistent link: https://www.econbiz.de/10011740173
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