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isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~isPartOf:"Public management review"
~isPartOf:"The journal of portfolio management : JPM"
~subject:"Öffentliche Dienstleistung"
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Search: subject_exact:"Leistungsmessung von Unternehmen"
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Öffentliche Dienstleistung
Performance measurement
150
Performance-Messung
150
performance measurement
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Quality management
42
Qualitätsmanagement
42
Portfolio selection
29
Portfolio-Management
29
Performance management
25
Performance-Management
25
Theorie
20
Theory
20
Firm performance
19
Unternehmenserfolg
19
Dienstleistungsqualität
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portfolio construction
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Balanced Scorecard
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Aiken, Mike
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Elraz, Hadar
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George, Bert
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1
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1
Vandersmissen, Laure
1
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1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Public management review
The journal of portfolio management : JPM
Public performance & management review
9
International public management journal
8
The international journal of productivity and performance management : IJPPM
4
Connecting knowledge and performance in public services : from knowing to doing
3
Financial accountability & management : in governments, public services and charities
3
International journal of public sector management : IJPSM
3
Public personnel management
3
International journal of business performance management
2
International journal of services and operations management
2
Measuring business excellence : the journal of organizational performance management
2
Accounting, accountability and governance in the public sector : 9th International Symposium on Public Sector Management ; Johannes Kepler University, Linz (Austria)
1
Administrative Sciences : open access journal
1
African journal of business and economic research : AJBER
1
Benchmarking : an international journal ; BIJ
1
Business horizons
1
Business performance measurement : unifying theories and integrating practice
1
CHE research paper
1
China economic review
1
Conference proceedings, september 16 - 17, 2010 / International Conference Global Challenges for Economic Theory and Practice in Central and Eastern European Countries
1
Critical perspectives on accounting : an international journal for social and organizational accountability
1
Discussion papers in economics
1
E-commerce trends for organizational advancement : new applications and methods
1
Economic analysis : EA
1
Economics, management and financial markets
1
European journal of industrial engineering : EJIE
1
Global business review
1
International journal of public sector performance management
1
International journal of technology, policy and management : IJTPM
1
Journal of accounting & organizational change : JAOC
1
Journal of economic policy reform
1
Journal of international development : the journal of the Development Studies Association
1
Management review quarterly
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Managing service productivity : using frontier efficiency methodologies and multicriteria decision making for improving service performance
1
Memorandum / Department of Economics, University of Oslo
1
Nonprofit and voluntary sector quarterly
1
OECD Working Papers on Public Governance
1
Performing the state : critical encounters with performance measurement in social and public policy
1
Permanent study group: public and nonprofit marketing : proceedings ; 33. annual conference of the European Group for Public Administration, Bucharest, Romania, September 2011
1
Personnel review
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1
Strategic planning and performance perceptions of managers and citizens : analysing multiple mediations
Vandersmissen, Laure
;
George, Bert
;
Voets, Joris
- In:
Public management review
26
(
2024
)
2
,
pp. 514-538
Persistent link: https://www.econbiz.de/10014477661
Saved in:
2
Reporting multiple dimensions of public service performance : information order effects on citizens' willingness to use services
Christensen, Julian
;
James, Oliver
- In:
Public management review
24
(
2022
)
1
,
pp. 142-157
Persistent link: https://www.econbiz.de/10012802116
Saved in:
3
Public service performance from the perspective of marketing and innovation capabilities
Teixeira Filho, Clóvis
;
Stocker, Fabricio
;
Toaldo, Ana …
- In:
Public management review
24
(
2022
)
4
,
pp. 558-578
Persistent link: https://www.econbiz.de/10013164692
Saved in:
4
Performance information and learning effects on citizen satisfaction with public services
Noda, Yu
- In:
Public management review
23
(
2021
)
12
,
pp. 1833-1855
Persistent link: https://www.econbiz.de/10012695074
Saved in:
5
Organizational identity threats and aspirations in reputation management
Doering, Heike
;
Downe, James
;
Elraz, Hadar
;
Martin, Steve
- In:
Public management review
23
(
2021
)
3
,
pp. 376-396
Persistent link: https://www.econbiz.de/10012424244
Saved in:
6
Exploring the relationship between government budget information and citizens' perceptions of public service performance in China
Wang, Qiushi
;
Niu, Meili
- In:
Public management review
22
(
2020
)
3
,
pp. 317-340
Persistent link: https://www.econbiz.de/10012178924
Saved in:
7
Does super-department reform improve public service performance in China?
Ma, Liang
- In:
Public management review
18
(
2016
)
3
,
pp. 369-391
Persistent link: https://www.econbiz.de/10011478186
Saved in:
8
Service quality, administrative process, and citizens' evaluation of local government in the US
Van Ryzin, Gregg G.
- In:
Public management review
17
(
2015
)
3
,
pp. 425-442
Persistent link: https://www.econbiz.de/10010502826
Saved in:
9
Can’t you count? : public service delivery and standardized measurement challenges ; the case of community composting
Slater, Rachel
;
Aiken, Mike
- In:
Public management review
17
(
2015
)
8
,
pp. 1085-1102
Persistent link: https://www.econbiz.de/10011380379
Saved in:
10
The impact of management on administrative and survey measures of organizational performance
Andrews, Rhys
;
Boyne, George A.
;
Walker, Richard M.
- In:
Public management review
13
(
2011
)
2
,
pp. 227-255
Persistent link: https://www.econbiz.de/10008906516
Saved in:
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