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isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Beziehungsmarketing"
~subject:"Customer satisfaction"
~subject:"E-Learning"
~subject:"Unterricht"
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Beziehungsmarketing
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higher education
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Dienstleistungsqualität
18
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of marketing for higher education
25
Journal of education for business
16
The international journal of management education
12
Economics of education review
7
International journal of learning and change : IJLC
7
Journal of marketing education : JME
7
International review on public and non-profit marketing
6
Journal of teaching in international business
6
NBER Working Paper
5
NBER working paper series
5
Virtual teamwork : mastering the art and practice of online learning and corporate collaboration
5
Business education & accreditation : BEA
4
Human systems management : HSM
4
Journal of management education : the official publication of the Organizational Behavior Teaching Society
4
University of California at Berkeley, Center for Studies in Higher Education
4
Working paper / National Bureau of Economic Research, Inc.
4
CESifo working papers
3
DEMB working paper series
3
Discussion paper series / IZA
3
International journal of education economics and development
3
International journal of quality and service sciences
3
Journal of information & knowledge management : JIKM
3
Journal of international education in business : JIEB
3
Services marketing quarterly
3
Technological forecasting & social change : an international journal
3
AKAD University Edition
2
Advances in educational technologies and instructional design (AETID) book series
2
Advances in higher education and professional development (AHEPD) book series
2
Amfiteatru economic : an economic and business research periodical
2
Arbeitspapiere der Nordakademie
2
Australasian marketing journal
2
Business horizons
2
Comparative advantage in the knowledge economy : a national and organizational resource
2
Discussion paper series / Philippine Institute for Development Studies
2
E-business and supply chain integration : strategies and case studies from industry
2
Electronic markets : the international journal on networked business
2
European research studies
2
Foundations of Management : the journal of Warsaw University of Technology
2
Future Business Journal
2
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ECONIS (ZBW)
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1
PAKSERV : measuring higher education service quality in a collectivist cultural context
Kashif, Muhammad
;
Thurasamy Ramayah
;
Syamsulang Sarifuddin
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 265-278
Persistent link: https://www.econbiz.de/10011558175
Saved in:
2
An application of the performance-evaluation model for e-learning quality in higher education
Martínez-Caro, Eva
;
Cegarra Navarro, Juan Gabriel
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 632-647
Persistent link: https://www.econbiz.de/10011305620
Saved in:
3
Beyond SERVQUAL : the competitive forces of higher education in Singapore
Yeo, Roland K.
;
Li, Jessica
- In:
Total quality management & business excellence : an …
25
(
2014
)
2
,
pp. 95-123
Persistent link: https://www.econbiz.de/10010234654
Saved in:
4
Teaching quality in higher education : an introductory review on a process-oriented teaching-quality model
Chen, Chung-yang
;
Chen, Pei-chi
;
Chen, Pei-ying
- In:
Total quality management & business excellence : an …
25
(
2014
)
1
,
pp. 36-56
Persistent link: https://www.econbiz.de/10010234661
Saved in:
5
A framework for analysing higher education performance : students' satisfaction, perceived learning outcomes, and dropout intentions
Duque, Lola C.
- In:
Total quality management & business excellence : an …
25
(
2014
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10010234664
Saved in:
6
An extended framework for analysing higher education performance
Dužević, Ines
;
Mikulić, Josip
;
Baković, Tomislav
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 599-617
Persistent link: https://www.econbiz.de/10011854106
Saved in:
7
Manage perceived e-learning quality in Egyptian context
Adel, Riham
- In:
Total quality management & business excellence : an …
28
(
2017
)
5/6
,
pp. 600-613
Persistent link: https://www.econbiz.de/10011723736
Saved in:
8
Job satisfaction as a mediator of the relationship between service quality and organisational commitment in higher education : an empirical study of faculty and administration staf...
Trivellas, Panagiotis
;
Santouridis, Ilias
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 169-183
Persistent link: https://www.econbiz.de/10011555773
Saved in:
9
ClassroomQual : a scale for measuring the use-of-classrooms-for-teaching–learning service quality
Rave, Jorge Pérez
;
Giraldo, Leandro Muñez
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1063-1090
Persistent link: https://www.econbiz.de/10011687841
Saved in:
10
Exploring drivers of student satisfaction and dissatisfactio : an assessment of impact-asymmetry and impact-range
Mikulić, Josip
;
Dužević, Ines
;
Baković, Tomislav
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1213-1225
Persistent link: https://www.econbiz.de/10011528225
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