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isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Dienstleistungsqualität"
~subject:"Qualitätsmanagement"
~subject:"Unternehmenserfolg"
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Dienstleistungsqualität
Qualitätsmanagement
Unternehmenserfolg
Performance measurement
67
Performance-Messung
67
Quality management
42
Firm performance
12
Service quality
12
Balanced Scorecard
9
Balanced scorecard
9
Performance management
9
Performance-Management
9
performance measurement
7
Business process management
6
Customer satisfaction
6
KMU
6
Kundenzufriedenheit
6
Prozessmanagement
6
SME
6
Taiwan
6
Einführung
5
Hospital
5
Implementation
5
Krankenhaus
5
Data envelopment analysis
4
Data-Envelopment-Analyse
4
Industrie
4
Manufacturing industries
4
Strategic management
4
Strategisches Management
4
balanced scorecard
4
quality management
4
Dienstleistungssektor
3
Fuzzy sets
3
Fuzzy-Set-Theorie
3
Human Resource Management
3
Measurement
3
Messung
3
Organisatorischer Wandel
3
Organizational change
3
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18
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Article
50
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53
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53
Case study
4
Conference paper
4
Fallstudie
4
Konferenzbeitrag
4
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3
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English
53
Author
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Dahlgaard, Jens Jörn
4
Dahlgaard-Park, Su Mi
3
Garengo, Patrizia
3
Biazzo, Stefano
2
He, Zhen
2
Idris, Fazli
2
Lu, Dawei
2
Zhang, Min
2
Abdullah, Mokhtar
1
Ali, Khairul Anuar Mohd
1
Alolayyan, Main Naser Fady
1
Aramyan, Lusine H.
1
Arasli, Huseyin
1
Aristovnik, Aleksander
1
Asllani, Arben
1
Aspinwall, Elaine
1
Bagur-Femenías, Llorenç
1
Baser, Onur
1
Behmer, Falk
1
Belvedere, Valeria
1
Bento, Graziela dos Santos
1
Betts, Alan
1
Chan, Ya-hui
1
Chang, Tsang-Chuan
1
Chavan, Meena
1
Chen, H. T.
1
Chen, Jui-ho
1
Chen, K. S.
1
Chen, Kuen-Suan
1
Choisne, Franck
1
Christensen, Michael
1
Chung, Yi-chan
1
Cinaroglu, Songul
1
Croom, Simon
1
C̆ubrani´c-Dobrodolac, Marjana
1
Dabestani, Reza
1
Denda, Nebojša
1
Dervitsiotis, Kostas N.
1
Devadasan, S. R.
1
Devadason, Evelyn
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of productivity and quality management : IJPQM
50
International journal of production research
41
International journal of production economics
37
Journal of business research : JBR
36
International journal of quality & reliability management
34
International journal of hospitality management
33
Total quality management & business excellence
32
Benchmarking : an international journal ; BIJ
31
The TQM journal : the international review of organizational improvement
30
The international journal of productivity and performance management : IJPPM
30
The service industries journal
23
The international journal of productivity and performance management
22
International journal of services and operations management
20
Cogent business & management
18
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
18
Public performance & management review
18
International journal of business excellence
16
International journal of contemporary hospitality management
16
Journal of business ethics : JOBE
16
International journal of business performance management
15
International journal of process management and benchmarking : IJPMB
15
SpringerLink / Bücher
15
Tourism management : research, policies, practice
15
Industrial marketing management : the international journal for industrial and high-tech firms
14
The journal of business & industrial marketing
14
Business process management journal
12
Journal of industrial engineering and management : JIEM
12
Measuring business excellence : the journal of organizational performance management
12
Health care management review : HCM review
11
International journal of business excellence : IJBEX
11
International journal of innovation management
11
International journal of quality and service sciences
11
Journal of Asian finance, economics and business : JAFEB
11
Journal of management : JOM
11
Quality management journal : QMJ
11
Benchmarking : an international journal
10
International journal of business information systems : IJBIS
10
International journal of business innovation and research
10
International journal of economics and finance
10
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1
Developing a performance management model for the implementation of TQM practices in public education centres
Mateos-Ronco, Alicia
;
Hernández Mezquida, José Manuel
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 546-579
Persistent link: https://www.econbiz.de/10011854098
Saved in:
2
Testing the EFQM model as a framework to measure a company's procurement performance
Belvedere, Valeria
;
Grando, Alberto
;
Legenvre, Hervé
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 633-651
Persistent link: https://www.econbiz.de/10011854122
Saved in:
3
Total quality management and performance management systems : team players or lonely riders?
Peljhan, Darja
;
Marc, Mojca
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 920-940
Persistent link: https://www.econbiz.de/10011884027
Saved in:
4
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
5
Developing an instrument to measure lean manufacturing maturity and its relationship with operational performance
Bento, Graziela dos Santos
;
Tontini, Gérson
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 977-995
Persistent link: https://www.econbiz.de/10011918735
Saved in:
6
Understanding the relationship between effectiveness and outcome indicators to improve quality in healthcare
Cinaroglu, Songul
;
Baser, Onur
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1294-1311
Persistent link: https://www.econbiz.de/10011918971
Saved in:
7
Measuring the impact of soft and hard quality practices on service innovation and organisational performance
Khan, Bilal Ahmad
;
Naeem, Hummayoun
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1402-1426
Persistent link: https://www.econbiz.de/10011919000
Saved in:
8
Business excellence : the managerial and value-creation efficiencies of the insurance companies
Mohammad Nourani
;
Devadason, Evelyn
;
Kweh, Qian Long
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 879-896
Persistent link: https://www.econbiz.de/10011977063
Saved in:
9
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
10
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
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