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isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Qualitätsmanagement"
~subject:"Service quality"
~subject:"service quality"
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Qualitätsmanagement
Service quality
service quality
Higher education institution
22
Hochschule
22
higher education
20
Dienstleistungsqualität
18
Quality management
12
Studium
12
University education
12
Customer satisfaction
11
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Studierende
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quality
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student satisfaction
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quality management
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AHP approach
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E-Learning
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E-learning
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Fuzzy sets
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Wissensmanagement
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quality management system
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satisfaction
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Baković, Tomislav
3
Dužević, Ines
3
Mikulić, Josip
2
Adel, Riham
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Anttila, Juhani
1
Arslanagić, Maja
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Asif, Muhammad
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Barone, Stefano
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Cegarra Navarro, Juan Gabriel
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Cepeda-Carrión, Gabriel
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Chen, Chung-yang
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Chen, I-Shuo
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Chen, Jui-Kuei
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Chen, Pei-chi
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1
Citti, Ilaria
1
Cornolti, Davide
1
Das, Prasun
1
Dlačić, Jasmina
1
Duarte, Rogério
1
Duque, Lola C.
1
Franco, Eva Lo
1
Giraldo, Leandro Muñez
1
Gonçalves, Helena
1
Hrnčiar, Miroslav
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Johnson, Dana M.
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Jussila, Kari
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Jónás, Tamás
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Kadić-Maglajlić, Selma
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Kashif, Muhammad
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Larsen, Peter
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Madzík, Peter
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Manatos, Maria J.
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Marković, Suzana
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Martínez-Caro, Eva
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Mukherjee, Srabanti
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Beiträge zur Hochschulpolitik
17
Journal of marketing for higher education
16
The TQM journal : the international review of organizational improvement
12
International journal of quality and service sciences
10
International review on public and non-profit marketing
9
Total quality management & business excellence
8
Discussion paper series / IZA
6
International journal of six sigma and competitive advantage : IJSSCA
6
Services marketing quarterly
6
The international journal of productivity and performance management : IJPPM
6
Economics of education review
5
International journal of quality & reliability management
5
10 Jahre Herbsttagung zur Qualität in den Hochschulen : Rückschau und neue Entwicklungen ; Beiträge zur "Herbsttagung" des Projekts Qualitätsmanagement der Hochschulrektorenkonferenz am 9./10.11.2009 in Bonn
4
Pakistan journal of commerce and social sciences
4
Problems and perspectives in management : PPM ; international research journal
4
Cogent business & management
3
Dienstleistungsorientierung in der universitären Ausbildung : mehr Qualität im betriebswirtschaftlichen Studium ; Festschrift für Prof. Dr. Ursula Hansen zum 60. Geburtstag
3
Education economics
3
Foundations of Management : the journal of Warsaw University of Technology
3
International journal of productivity and quality management : IJPQM
3
International journal of services, economics and management
3
Projekt Qualitätssicherung
3
Quality management journal : QMJ
3
Socio-economic planning sciences : the international journal of public sector decision-making
3
The service industries journal
3
Amfiteatru economic : an economic and business research periodical
2
Arbeitspapier
2
Benchmarking : an international journal ; BIJ
2
Cuadernos de Gestión
2
Dokumente & Informationen / Hochschulrektorenkonferenz
2
Ergebnisse aus der Produktionstechnik
2
European research studies
2
IZA Discussion Paper
2
International journal of business excellence : IJBEX
2
International journal of business information systems : IJBIS
2
International journal of economic perspectives : IJEP
2
International journal of education economics and development
2
International journal of education economics and development : IJEED
2
International journal of services and operations management : IJSOM
2
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ECONIS (ZBW)
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1
Improvement in higher education quality of the North-East University of India
Das, Prasun
;
Mukherjee, Srabanti
- In:
Total quality management & business excellence : an …
28
(
2017
)
7
,
pp. 765-781
Persistent link: https://www.econbiz.de/10011977036
Saved in:
2
3D view of issues of quality in higher education
Hrnčiar, Miroslav
;
Madzík, Peter
- In:
Total quality management & business excellence : an …
28
(
2017
)
5/6
,
pp. 633-662
Persistent link: https://www.econbiz.de/10011723743
Saved in:
3
The integration of quality management in higher education institutions : a systematic literature review
Manatos, Maria J.
;
Sarrico, Cláudia S.
;
Rosa, Maria …
- In:
Total quality management & business excellence : an …
28
(
2017
)
1/2
,
pp. 159-175
Persistent link: https://www.econbiz.de/10011730248
Saved in:
4
PAKSERV : measuring higher education service quality in a collectivist cultural context
Kashif, Muhammad
;
Thurasamy Ramayah
;
Syamsulang Sarifuddin
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 265-278
Persistent link: https://www.econbiz.de/10011558175
Saved in:
5
An application of the performance-evaluation model for e-learning quality in higher education
Martínez-Caro, Eva
;
Cegarra Navarro, Juan Gabriel
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 632-647
Persistent link: https://www.econbiz.de/10011305620
Saved in:
6
Identifying at-risk students in higher education
Duarte, Rogério
;
Pires, António Ramos
;
Gonçalves, Helena
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 944-952
Persistent link: https://www.econbiz.de/10010393796
Saved in:
7
Beyond SERVQUAL : the competitive forces of higher education in Singapore
Yeo, Roland K.
;
Li, Jessica
- In:
Total quality management & business excellence : an …
25
(
2014
)
2
,
pp. 95-123
Persistent link: https://www.econbiz.de/10010234654
Saved in:
8
Teaching quality in higher education : an introductory review on a process-oriented teaching-quality model
Chen, Chung-yang
;
Chen, Pei-chi
;
Chen, Pei-ying
- In:
Total quality management & business excellence : an …
25
(
2014
)
1
,
pp. 36-56
Persistent link: https://www.econbiz.de/10010234661
Saved in:
9
A framework for analysing higher education performance : students' satisfaction, perceived learning outcomes, and dropout intentions
Duque, Lola C.
- In:
Total quality management & business excellence : an …
25
(
2014
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10010234664
Saved in:
10
An extended framework for analysing higher education performance
Dužević, Ines
;
Mikulić, Josip
;
Baković, Tomislav
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 599-617
Persistent link: https://www.econbiz.de/10011854106
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