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language:"eng"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~language:"bul"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Gesundheitswesen
43
Health care system
43
Gesundheitsversorgung
33
Health care
33
healthcare
22
Hospital
19
Krankenhaus
19
Service quality
10
Physicians
8
Ärzte
8
Gesundheitskosten
7
Health care costs
7
Patienten
7
Patients
7
E-Health
6
E-health
6
Scheduling problem
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Scheduling-Verfahren
6
Gesundheitspolitik
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Health policy
5
Regulation
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Regulierung
5
healthcare management
5
public health
5
Arzneimittel
4
Coronavirus
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Information technology
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Informationstechnik
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Pharmaceuticals
4
Queueing theory
4
Warteschlangentheorie
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hospitals
4
COVID-19
3
Consumer behaviour
3
Data protection
3
Datenschutz
3
Developing countries
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Adida, Elodie
1
Armony, Mor
1
Batt, Robert J.
1
Besbes, Omar
1
Bravo, Fernanda
1
Chan, Carri W.
1
Chan, Tian Heong
1
Escobar, Gabriel
1
Ghose, Anindya
1
Green, Linda V.
1
Hsu, John
1
Kuntz, Ludwig
1
Landrum, Mary Beth
1
Lekwijit, Suparerk
1
Liu, Nan
1
Lu, Lijian
1
Mishra, Arul
1
Mishra, Himanshu
1
Narula, Kritika
1
Newhouse, Joseph P.
1
Rathee, Shelly
1
Saghafian, Soroush
1
Scholtes, Stefan
1
Shan, Wang
1
Song, Lina
1
Sülz, Sandra
1
Terwiesch, Christian
1
Tucker, Anita L.
1
Véricourt, Francis de
1
Wan, Guohua
1
Xu, Yuqian
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Management science : journal of the Institute for Operations Research and the Management Sciences
Journal of health organization and management
28
Health care management review : HCM review
24
The TQM journal : the international review of organizational improvement
22
NBER Working Paper
18
NBER working paper series
17
Journal of health economics
16
Working paper / National Bureau of Economic Research, Inc.
16
Quality management journal : QMJ
15
Journal of service management
13
Health marketing quarterly
12
International journal of productivity and quality management : IJPQM
12
Journal of business research : JBR
12
Technological forecasting & social change : an international journal
12
The service industries journal
11
Total quality management & business excellence
11
CHE research paper
10
International journal of hospitality management
10
European journal of operational research : EJOR
9
Health economics
9
International journal of services and operations management
9
Production and operations management : an international journal of the Production and Operations Management Society
9
Discussion paper / Centre for Economic Policy Research
8
International journal of pharmaceutical and healthcare marketing : IJPHM
8
International journal of production research
8
International journal of quality & reliability management
8
Manufacturing & service operations management : M & SOM
8
Production and operations management : the flagship research journal of the Production and Operations Management Society
8
The Milbank quarterly
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
World Bank E-Library Archive
8
International journal of quality and service sciences
7
Journal of the Operational Research Society
7
OECD Health Statistics
7
Service business
7
Socio-economic planning sciences : the international journal of public sector decision-making
7
The European journal of health economics : HEPAC ; health economics in prevention and care
7
The journal of services marketing
7
Health economics review
6
Journal of public economics
6
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ECONIS (ZBW)
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1
The impact of vertical integration on physician behavior and healthcare delivery : evidence from gastroenterology practices
Saghafian, Soroush
;
Song, Lina
;
Newhouse, Joseph P.
; …
- In:
Management science : journal of the Institute for …
69
(
2023
)
12
,
pp. 7158-7179
Persistent link: https://www.econbiz.de/10014444084
Saved in:
2
Alphanumeric vs. numeric token systems and the healthcare experience : field evidence from healthcare delivery in india
Rathee, Shelly
;
Narula, Kritika
;
Mishra, Arul
;
Mishra, …
- In:
Management science : journal of the Institute for …
69
(
2023
)
2
,
pp. 1180-1221
Persistent link: https://www.econbiz.de/10014295475
Saved in:
3
The interplay between online reviews and physician demand : an empirical investigation
Xu, Yuqian
;
Armony, Mor
;
Ghose, Anindya
- In:
Management science : journal of the Institute for …
67
(
2021
)
12
,
pp. 7344-7361
Persistent link: https://www.econbiz.de/10012815283
Saved in:
4
Managing appointment-based services in the presence of walk-in customers
Shan, Wang
;
Liu, Nan
;
Wan, Guohua
- In:
Management science : journal of the Institute for …
66
(
2020
)
2
,
pp. 667-686
Persistent link: https://www.econbiz.de/10012213219
Saved in:
5
Separate and concentrate : accounting for patient complexity in general hospitals
Kuntz, Ludwig
;
Scholtes, Stefan
;
Sülz, Sandra
- In:
Management science : journal of the Institute for …
65
(
2019
)
6
,
pp. 2482-2501
Persistent link: https://www.econbiz.de/10012039810
Saved in:
6
Contracting in medical equipment maintenance services : an empirical investigation
Chan, Tian Heong
;
Véricourt, Francis de
;
Besbes, Omar
- In:
Management science : journal of the Institute for …
65
(
2019
)
3
,
pp. 1136-1150
Persistent link: https://www.econbiz.de/10012013564
Saved in:
7
Contracts for healthcare referral services : coordination via outcome-based penalty contracts
Adida, Elodie
;
Bravo, Fernanda
- In:
Management science : journal of the Institute for …
65
(
2019
)
3
,
pp. 1322-1341
Persistent link: https://www.econbiz.de/10012013623
Saved in:
8
Assessing the impact of service level when customer needs are uncertain : an empirical investigation of hospital step-down units
Chan, Carri W.
;
Green, Linda V.
;
Lekwijit, Suparerk
; …
- In:
Management science : journal of the Institute for …
65
(
2019
)
2
,
pp. 751-775
Persistent link: https://www.econbiz.de/10012000740
Saved in:
9
The impact of workaround difficulty on frontline employees’ response to operational failures : a laboratory experiment on medication administration
Tucker, Anita L.
- In:
Management science : journal of the Institute for …
62
(
2016
)
4
,
pp. 1124-1144
Persistent link: https://www.econbiz.de/10011470674
Saved in:
10
Waiting patiently : an empirical study of queue abandonment in an emergency department
Batt, Robert J.
;
Terwiesch, Christian
- In:
Management science : journal of the Institute for …
61
(
2015
)
1
,
pp. 39-59
Persistent link: https://www.econbiz.de/10010496085
Saved in:
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