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person:"Bachrach, Daniel G."
~language:"eng"
~person:"Lam, Long W."
~person:"Li, Ning"
~subject:"Service quality"
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Service quality
Arbeitsverhalten
39
Work behaviour
39
Führungsstil
11
Leadership style
11
Arbeitsleistung
10
Job performance
10
Organizational behaviour
10
Verhalten in Organisationen
10
Arbeitsgruppe
8
Personality psychology
8
Persönlichkeitspsychologie
8
Team
8
Arbeitszufriedenheit
5
Austauschtheorie
5
Confidence
5
Führungskräfte
5
Job satisfaction
5
Managers
5
Social exchange theory
5
Vertrauen
5
Arbeitsbeziehungen
4
China
4
Corporate culture
4
Employee retention
4
Employment relations
4
Leistungsmotivation
4
Mitarbeiterbindung
4
Salespeople
4
Unternehmenskultur
4
Verkaufspersonal
4
Work motivation
4
Arbeitskräfte
3
Dienstleistungsqualität
3
USA
3
United States
3
Workforce
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Anforderungsprofil
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Betriebsklima
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Bachrach, Daniel G.
Lam, Long W.
Li, Ning
Gong, Taeshik
9
Karatepe, Osman M.
4
Kim, Peter Beomcheol
4
Ahmed Hassaan Mohammed Ali
3
Boukis, Achilleas
3
Lee, JungHoon
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Luu Trong Tuan
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Medler-Liraz, Hana
3
Qu, Hailin
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Seger-Guttmann, Tali
3
Song, Jing
3
Auh, Seigyoung
2
Babakus, Emin
2
Bani-Melhem, Shaker
2
Barnes, Donald C.
2
Bhaskar, Lori Shefchik
2
Bodouva, Jamie J.
2
Byon, Kevin K.
2
Chan, Kimmy Wa
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Cheng, Bao
2
Choi, Laee
2
Chow, Cheris W. C.
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Collier, Joel E.
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Cossío-Silva, Francisco-José
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Do The Khoa
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Gremler, Dwayne D.
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Groth, Markus
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International journal of hospitality management
1
Journal of business research : JBR
1
The journal of personal selling & sales management : JPSSM
1
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ECONIS (ZBW)
3
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1
Returning good for evil : a study of customer incivility and extra-role customer service
Zhu, Julie N. Y.
;
Lam, Long W.
;
Lai, Jennifer Y. M.
- In:
International journal of hospitality management
81
(
2019
),
pp. 65-72
Persistent link: https://www.econbiz.de/10012128321
Saved in:
2
Do sales and service compete? : the impact of multiple psychological climates on frontline employee performance
Ogilvie, Jessica
;
Rapp, Adam
;
Bachrach, Daniel G.
; …
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
1
,
pp. 11-26
Persistent link: https://www.econbiz.de/10011690132
Saved in:
3
Influences of organizational investments in social capital on service employee commitment and performance
Ellinger, Alexander E.
;
Musgrove, Carolyn (Casey) Findley
; …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1124-1133
Persistent link: https://www.econbiz.de/10009756181
Saved in:
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