Do sales and service compete? : the impact of multiple psychological climates on frontline employee performance
Year of publication: |
March 2017
|
---|---|
Authors: | Ogilvie, Jessica ; Rapp, Adam ; Bachrach, Daniel G. ; Mullins, R. T. ; Harvey, Jaron |
Published in: |
The journal of personal selling & sales management : JPSSM. - Philadelphia, PA : Taylor & Francis Group, LLC, ISSN 0885-3134, ZDB-ID 901152-3. - Vol. 37.2017, 1, p. 11-26
|
Subject: | psychological climate | service climate | sales climate | employee performance | organizational citizenship behavior | Klimaschutz | Climate protection | Klimawandel | Climate change | Betriebsklima | Work climate | Arbeitsverhalten | Work behaviour | Arbeitsleistung | Job performance | Verkaufspersonal | Salespeople | Dienstleistungsqualität | Service quality |
-
The consequences of customer-oriented constructive deviance in luxury-hotel restaurants
Gong, Taeshik, (2020)
-
Voice climate, supervisor undermining, and work outcomes : a group-level examination
Frazier, M. Lance, (2015)
-
Performance driven outcomes : the case of frontline employees in the hospitality sector
Prentice, Catherine, (2019)
- More ...
-
More than a showroom : strategies for winning back online shoppers
Bachrach, Daniel G., (2016)
-
Sales leadership icons and models : how comic book superheroes would make great sales leaders
Rapp, Adam, (2015)
-
Rapp, Adam, (2015)
- More ...