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person:"Brooks, Mary R."
~person:"Chang, Chia-Hsun"
~person:"Filina-Dawidowicz, Ludmiła"
~subject:"Dienstleistungsqualität"
~subject:"Evaluation"
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Dienstleistungsqualität
Evaluation
Hafen
12
Port
12
Hafenwirtschaft
7
Port management
7
Service quality
5
Canada
4
Kanada
4
Performance measurement
3
Performance-Messung
3
Customer satisfaction
2
Decentralization
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Dezentralisierung
2
Hafenentwicklung
2
Kundenzufriedenheit
2
Port development
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USA
2
United States
2
customer satisfaction
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port performance
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seaports
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Bewertung
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Brooks, Mary R.
Chang, Chia-Hsun
Filina-Dawidowicz, Ludmiła
Vinh Van Thai
3
Schellinck, Tony
2
Alemu, Abebe Ejigu
1
Appiah, Christian Kwarteng
1
Ayesu, Enock Kojo
1
Baidoo, Samuel Tawiah
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Balasa, Adela P.
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Bondar, Nataliia
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1
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1
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1
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1
Gajewska, Teresa
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Hartoyo
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Hu, Kai-Chieh
1
Hyŏn, Chae-hun
1
Immurana, Mustapha
1
Jara Díaz, Sergio R.
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Karpenko, Oksana
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Kim, Byung-il
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Lee, Paul T.-W.
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Pallēs, Athanasios A.
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Palyvoda, Olena
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Pantauvakis, Angelos
1
Plattner, Timo
1
Sakyi, Daniel
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Maritime policy and management : MPM
2
International journal of applied management science
1
International journal of logistics : research and applications
1
International journal of shipping and transport logistics : IJSTL
1
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Examination of importance and range of comprehensive service for refrigerated containers in seaports
Filina-Dawidowicz, Ludmiła
;
Gajewska, Teresa
- In:
International journal of applied management science
10
(
2018
)
1
,
pp. 26-43
Persistent link: https://www.econbiz.de/10011880046
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2
Developing an instrument to assess seaport effectiveness in service delivery
Schellinck, Tony
;
Brooks, Mary R.
- In:
International journal of logistics : research and …
19
(
2016
)
2
,
pp. 143-157
Persistent link: https://www.econbiz.de/10011487795
Saved in:
3
Do port security quality and service quality influence customer satisfaction and loyalty?
Chang, Chia-Hsun
;
Vinh Van Thai
- In:
Maritime policy and management : MPM
43
(
2016
)
5/6
,
pp. 720-736
Persistent link: https://www.econbiz.de/10011577252
Saved in:
4
Does superior service performance provided to shipping lines improve the perceived value of a port?
Schellinck, Ton
;
Brooks, Mary R.
- In:
International journal of shipping and transport …
8
(
2016
)
2
,
pp. 175-193
Persistent link: https://www.econbiz.de/10011578578
Saved in:
5
A systematic approach for evaluating port effectiveness
Brooks, Mary R.
;
Schellinck, Tony
;
Pallēs, Athanasios A.
- In:
Maritime policy and management : MPM
38
(
2011
)
3
,
pp. 315-334
Persistent link: https://www.econbiz.de/10009236549
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