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person:"Coenen, Christian"
~person:"Banabakova, V."
~person:"Gauquier, Laurens de"
~person:"Hill, Sally Rao"
~subject:"Dienstleistungssektor"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Kundendienst"
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Dienstleistungssektor
Customer service
6
Kundenservice
6
Dienstleistungsqualität
5
Service quality
5
Customer satisfaction
4
Kundenzufriedenheit
4
Service industry
4
Robot
3
Roboter
3
Consumer behaviour
2
Einzelhandel
2
Frontline employee
2
Konsumentenverhalten
2
Retail
2
Retail trade
2
Accent
1
Accent-service congruence
1
Arbeitsmigranten
1
Arbeitszufriedenheit
1
Australia
1
Australien
1
Automated social presence
1
Beziehungsmarketing
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Customer emotions
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Dienstleistung
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Dienstleistungsmarketing
1
Emotion
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Field study
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Human social presence
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Humanoid Service Robot
1
JD-R model
1
Job satisfaction
1
Language
1
Migrant workers
1
Observation study
1
POS Conversion Funnel
1
POS conversion Funnel
1
Physical robot
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Aufsatz in Zeitschrift
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4
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English
4
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Coenen, Christian
Banabakova, V.
Gauquier, Laurens de
Hill, Sally Rao
Gustafsson, Anders
4
Sirianni, Nancy J.
4
Subramony, Mahesh
4
Barnes, Donald C.
3
Brady, Michael K.
3
McColl-Kennedy, Janet R.
3
Asante, Daniel
2
Asante, Eric Adom
2
Bowen, David E.
2
Brengman, Malaika
2
Chase, Richard B.
2
Collier, Joel E.
2
Dasu, Sriram
2
Eilert, Meike
2
Gouthier, Matthias H. J.
2
Kwamega, Michael
2
Mathies, Christine
2
Medler-Liraz, Hana
2
Otero-Neira, Carmen
2
Palmeira, Mauricio
2
Pitt, Leyland F.
2
Sharma, Piyush
2
Sousa, Rui
2
Svensson, Göran
2
Söderlund, Magnus
2
Tai, Yang-Fei
2
Tang, Chunyong
2
Vredenburg, Jessica
2
Wang, Yi-Chieh
2
Willems, Kim
2
Wirtz, Jochen
2
Abney, Alexandra K.
1
Adam, Diyawu Rahman
1
Agbemabiese, George Cudjoe
1
Ahsan, Kamrul
1
Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Akter, Shahriar
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European journal of marketing
1
European journal of marketing : EJM
1
Journal of business research : JBR
1
Journal of service management
1
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ECONIS (ZBW)
4
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1
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
2
When does service employee's accent matter? : examining the moderating effect of service type, service criticality and accent service congruence
Hill, Sally Rao
;
Tombs, Alastair G.
- In:
European journal of marketing
56
(
2022
)
7
,
pp. 1985-2013
Persistent link: https://www.econbiz.de/10013352675
Saved in:
3
From stopping to shopping : an observational study comparing a humanoid service robot with a tablet service kiosk to attract and convert shoppers
Brengman, Malaika
;
Gauquier, Laurens de
;
Willems, Kim
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 263-274
Persistent link: https://www.econbiz.de/10012643754
Saved in:
4
The effect of service employees' accent on customer reactions
Tombs, Alastair
;
Hill, Sally Rao
- In:
European journal of marketing : EJM
48
(
2014
)
11/12
,
pp. 2051-2070
Persistent link: https://www.econbiz.de/10010461810
Saved in:
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