//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
person:"Coenen, Christian"
~person:"Barnes, Donald C."
~person:"Kreuter, Dirk"
~subject:"Deservingness"
~subject:"Salespeople"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Technischer Kundendienst"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Deservingness
Salespeople
Customer service
14
Kundenservice
14
Beziehungsmarketing
10
Relationship marketing
10
Customer satisfaction
8
Kundenzufriedenheit
8
Dienstleistungsqualität
6
Service quality
6
Verkaufspersonal
5
Consumer behaviour
4
Customer delight
4
Dienstleistungssektor
4
Konsumentenverhalten
4
Service industry
4
Emotion
3
Theorie
3
Theory
3
Arbeitspsychologie
2
Customer acquisition
2
Deutschland
2
Dienstleistung
2
Germany
2
Kundengewinnung
2
Messe
2
Messepolitik
2
Organizational psychology
2
Services
2
Social relations
2
Soziale Beziehungen
2
Trade fair
2
Unternehmen
2
Adaptability
1
Anforderungsprofil
1
Arbeitskräfte
1
Behaviour
1
Broaden-and-build theory
1
Dienstleistungsberufe
1
Effort
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
4
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Guidebook
2
Ratgeber
2
Aufsatz im Buch
1
Book section
1
Language
All
German
3
English
3
Author
All
Coenen, Christian
Barnes, Donald C.
Kreuter, Dirk
Chaker, Nawar N.
3
Yoo, Jaewon
3
Babakus, Emin
2
Bosch, Thorsten
2
Brown, Tom
2
Fichtel, Sina
2
Gierl, Heribert
2
Guchait, Priyanko
2
Inderst, Roman
2
Kessler-Thönes, Tino
2
Mengüç, Bülent
2
Minelli, Mauro
2
Mitchell, Dave
2
Ottaviani, Marco
2
Román, Sergio
2
Schneiderheinze, Wolfgang
2
Sok, Keo Mony
2
Sok, Phyra
2
Stiller, Michael
2
Wang, Chen-Ya
2
Yavas, Ugur
2
Zablah, Alex R.
2
Zotta, Carmen
2
Abu-ElSamen, Amjad A.
1
Akroush, Mamoun N.
1
Akter, Shahriar
1
Andersson, Pernille K.
1
Andzulis, James
1
Angell, Robert J.
1
Apiradee Wongkitrungrueng
1
Arndt, Aaron D.
1
Arnold, Todd
1
Arnold, Todd J.
1
Ates, Zelal
1
Auh, Seigyoung
1
Autry, Chad W.
1
Baaklini, Eliane Sam
1
Bacharach, Samuel B.
1
more ...
less ...
Published in...
All
Interaktionen im Dienstleistungsbereich
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
The journal of personal selling & sales management : JPSSM
1
Source
All
ECONIS (ZBW)
6
Showing
1
-
6
of
6
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Observing delightful experiences of other customers : the double-edged sword of jealousy and joy
Ludwig, Nadine L.
;
Barnes, Donald C.
;
Gouthier, Matthias
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 145-163
Persistent link: https://www.econbiz.de/10011602729
Saved in:
2
The role of delight in driving repurchase intentions
Meyer, Tracy
;
Barnes, Donald C.
;
Friend, Scott B.
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
1
,
pp. 61-71
Persistent link: https://www.econbiz.de/10011690136
Saved in:
3
Tailoring to customers' needs : understanding how to promote an adaptive service experience with frontline employees
Wilder, Kelly M.
;
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 446-459
Persistent link: https://www.econbiz.de/10010432160
Saved in:
4
Erfolgreich akquirieren auf Messen : in fünf Schritten zu neuen Kunden
Kreuter, Dirk
-
2010
-
3., überarb. Aufl.
Persistent link: https://www.econbiz.de/10003971570
Saved in:
5
Erfolgreich akquirieren auf Messen : in fünf Schritten zu neuen Kunden
Kreuter, Dirk
-
2007
-
2., überarb. und erw. Aufl.
Persistent link: https://www.econbiz.de/10003463250
Saved in:
6
Serviceorientierung und Servicekompetenz von Kundenkontakt-Mitarbeitern
Coenen, Christian
- In:
Interaktionen im Dienstleistungsbereich
,
(pp. 341-374)
.
2001
Persistent link: https://www.econbiz.de/10001555437
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->