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person:"Fomin, Anatolij Stepanovič"
~person:"Ding, Sihan"
~person:"Karaesmen, Fikri"
~person:"Mutuswami, Suresh"
~person:"Sakov, Anat"
~subject:"Callcenter"
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Search: subject_exact:"Queueing theory"
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Queueing theory
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Dynamic programming
6
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Fomin, Anatolij Stepanovič
Ding, Sihan
Karaesmen, Fikri
Mutuswami, Suresh
Sakov, Anat
Mandelbaum, Avishai
6
Jouini, Oualid
5
Dallery, Yves
4
Gans, Noah
4
Legros, Benjamin
4
Shen, Haipeng
4
Stolletz, Raik
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3
Emadi, Seyed Morteza
3
Gurvich, Itai
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Helber, Stefan
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Ibrahim, Rouba
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Koole, Ger M.
3
Shumsky, Robert A.
3
Whitt, Ward
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Armony, Mor
2
Bassamboo, Achal
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2
Deshpande, Vinayak
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Henken, Kirsten
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Huang, Junfei
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OR spectrum : quantitative approaches in management
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Production and operations management : an international journal of the Production and Operations Management Society
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ECONIS (ZBW)
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1
Call centers with a postponed callback offer
Legros, Benjamin
;
Ding, Sihan
;
Mei, R. D. van der
; …
- In:
OR spectrum : quantitative approaches in management
39
(
2017
)
4
,
pp. 1097-1125
Persistent link: https://www.econbiz.de/10011777097
Saved in:
2
On the estimation of the true demand in call centers with redials and reconnects
Ding, Sihan
;
Koole, Ger M.
;
Mei, R. D. van der
- In:
European journal of operational research : EJOR
246
(
2015
)
1
,
pp. 250-262
Persistent link: https://www.econbiz.de/10011341649
Saved in:
3
Call center delay announcement using a newsvendor-like performance criterion
Jouini, Oualid
;
Akşin, Zeynep
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
4
,
pp. 587-604
Persistent link: https://www.econbiz.de/10011282790
Saved in:
4
Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence A.
;
Gans, Noah
;
Mandelbaum, Avishai
; …
- In:
Journal of the American Statistical Association : JASA
100
(
2005
)
469
,
pp. 36-50
Persistent link: https://www.econbiz.de/10002702139
Saved in:
5
The impact of retrials on call center performance
Aguir, Salah
;
Karaesmen, Fikri
;
Akşin, O. Zeynep
; …
- In:
OR spectrum : quantitative approaches in management
26
(
2004
)
3
,
pp. 353-376
Persistent link: https://www.econbiz.de/10002094565
Saved in:
6
Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence
;
Gans, Noah
;
Mandelbaum, Avishai
; …
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002444709
Saved in:
7
Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence
;
Gans, Noah
;
Mandelbaum, Avishai
; …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001754522
Saved in:
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